Retail Customer Service Associate
Not Disclosed•Full-TimeOn-site
location_onTalbott Avenue, Laurel, Prince George's County, Maryland, 20707, United States
The Store Consultant is the face of FedEx Office, dedicated to delivering a positive and consultative customer experience. In this customer service-focused role, you will leverage your knowledge of the store's diverse business areas—including printing, signs & graphics, and shipping—to anticipate needs, suggest alternatives, and provide tailored solutions. You will be the go-to expert for taking complex orders, coordinating store activities, and recommending the right products and services to meet every customer's unique requirements.
Your day will be a dynamic mix of retail operations and customer engagement. You will operate and maintain a wide variety of printing and shipping equipment, ensuring optimal performance and safety. From assembling parcels and preparing goods for shipping to managing the production queue and output, you will keep the store running smoothly. You will also handle financial transactions, manage retail supplies, and ensure the store remains clean, orderly, and fully stocked. Working in a fast-paced environment, you will collaborate with team members, assist in training new hires, and take ownership of resolving customer issues quickly and effectively.
FedEx Office is driven by a Quality-oriented culture that strives to deliver market-leading customer experiences and business excellence. As a team member, you will apply Quality science to your daily activities, suggesting improvements to internal processes and helping to optimize profitability. We value a diverse workforce and are committed to fostering an inclusive environment where everyone can thrive.
FedEx Office is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities. We provide reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require an accommodation, please email HR.Recruiting@fedex.com.
We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws, such as the San Francisco Fair Chance Ordinance and the New York City Fair Chance Act. A criminal record is not an automatic bar to employment; each case is considered individually based on the nature of the offense, timing, and relevance to the job.
To apply, please submit your resume through our official careers portal. For specific inquiries regarding Philadelphia's fair chance hiring law, additional resources are available via the provided link in the original posting.
Work model: On-site
Talbott Avenue, Laurel, Prince George's County, Maryland, 20707, United States
Laurel, Maryland
Suggests areas for improvement in internal processes along with possible solutions. Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility. Applies Quality concepts presented at training during daily activities. Supports FedEx Office Quality initiatives.
Skills: Point Of Sale Terminal, Pos, Quality Science, Quality Concepts.
Education: High school diploma or equivalent education.