Onsite Lead Consultant

About the Role

The Onsite Lead Consultant serves as a pivotal leader within the FedEx Office team, bridging the gap between operational excellence and exceptional customer service. This role is designed for a versatile professional who thrives in dynamic environments, capable of managing production, mailroom, and retail services based on specific customer business needs. Whether leading complex production workflows or guiding customers through intricate project bids, the Lead Consultant ensures that every interaction reflects the company's commitment to quality and efficiency.

In this position, you will provide clear direction and training to onsite team members while assisting leadership in monitoring and facilitating processes across all work streams. You will operate with a high degree of autonomy, utilizing sound judgment to resolve customer issues and drive continuous improvement. The role demands a deep understanding of FedEx Office products and services, allowing you to offer consultative expertise that anticipates customer needs and delivers tailored solutions.

Day in the Life

Your day will likely shift between three core pillars of the business, adapting to the rhythm of the onsite location:

• Production Leadership: You may take the lead on scheduling and managing large, complex orders. This involves operating advanced digital and signs & graphics printers, performing quality checks, and ensuring all work adheres to LEAN manufacturing principles to achieve "Done Right On Time" results.
• Shipping & Mailroom Management: You will oversee critical logistics activities, including route management, carrier coordination, and the preparation of packages for delivery. This includes operating automatic mail processing machines and utilizing tracking systems to ensure the secure and timely movement of customer goods.
• Retail Consultation: You will engage directly with customers to manage complex bids, negotiate turn times, and provide expert advice on printing and shipping solutions. This involves using Point of Sale terminals for financial transactions and leveraging your product knowledge to suggest alternatives that meet specific client requirements.

Throughout your shift, you will collaborate with office and print locations, maintain a safe and clutter-free workspace, and ensure the confidentiality of all customer data. You will also play a key role in cross-shift communication, ensuring seamless operations regardless of the time of day.

Hiring Process & Application

To apply, candidates must meet the minimum qualifications, including a high school diploma or equivalent and at least two years of specialized experience in a production or retail environment. New hires must satisfy all current FedEx Office employment qualifications, while current team members must adhere to the transfer requirements outlined in the Team Member Handbook.

For candidates requiring reasonable accommodations during the application or hiring process, please contact HR.Recruiting@fedex.com. FedEx Office is committed to a fair and inclusive hiring process, considering all qualified applicants regardless of background, including those with criminal histories, in compliance with applicable state and local laws.

Our Culture & Commitment

FedEx Office is dedicated to delivering a market-leading customer experience through a Quality-oriented culture. We strive for business excellence and financial return by applying Quality science to our day-to-day activities. As a Quality Driven Management organization, we encourage team members to suggest improvements, reduce waste, and optimize profitability.

We are an Equal Opportunity Employer, including Veterans and Individuals with Disabilities. We believe in creating a diverse and inclusive environment where every team member can contribute to our shared success.