Retail Customer Service Associate
Not Disclosed•Full-TimeOn-site
location_onHilton Garden Inn Salt Lake City Downtown, 250, 600 South, Central Ninth, Salt Lake City, Salt Lake County, Utah, 84101, United States
About the Role
The Store Consultant is the face of our retail location, dedicated to delivering a positive and consultative customer experience. In this customer service-focused role, you will leverage your knowledge of our diverse business areas—including printing, signs & graphics, and shipping—to anticipate needs, suggest alternatives, and provide tailored solutions. You will act as a trusted advisor, guiding customers through complex orders and recommending the most appropriate FedEx Office products and services to meet their goals.
Your day-to-day involves a dynamic blend of operational and interpersonal tasks. You will manage the production queue, operate a wide variety of printing and shipping equipment, and handle the physical logistics of moving materials and stock. Beyond the technical aspects, you will ensure the store remains a safe, clean, and orderly environment while maintaining the confidentiality of customer data and handling financial transactions with precision.
Our Culture & Commitment
Quality Driven Management is at the heart of our operations. We strive to deliver market-leading customer experiences and business excellence through a culture that applies quality science to our day-to-day activities. As a Store Consultant, you are encouraged to look for opportunities to improve internal processes, suggest solutions, and work with management to optimize profitability and reduce waste.
Equal Opportunity & Hiring Information
FedEx Office is an Equal Opportunity Employer, welcoming applicants regardless of background, including veterans and individuals with disabilities. We are committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require an accommodation, please contact HR.Recruiting@fedex.com.
We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws, such as the San Francisco Fair Chance Ordinance and the New York City Fair Chance Act. A criminal record is not an automatic bar to employment; each candidate's record is considered individually based on the nature of the offense, timing, and its relationship to the job.
For more information regarding fair chance hiring laws in Philadelphia, PA, please refer to the specific local ordinance resources.
Work location
Work model: On-site
Hilton Garden Inn Salt Lake City Downtown, 250, 600 South, Central Ninth, Salt Lake City, Salt Lake County, Utah, 84101, United States
Salt Lake City, Utah
Key Responsibilities
- check_circleAssist in training store team members and follow supervisor instructions to support store functions
- check_circleDeliver positive customer experiences using consultative skills to anticipate needs and provide solutions
- check_circleTake complex customer orders and provide accurate pricing information for print, signs, and shipping services
- check_circleManage the production queue, output, and retail supply inventory to ensure optimal store performance
- check_circleOperate and maintain printing, binding, and shipping equipment to fulfill customer requests
- check_circleEnsure confidentiality of customer data and adhere to safety, security, and standard operating procedures
- check_circleProcess financial transactions using POS terminals, handle cash, and complete daily sales reporting
Requirements
- verifiedHigh school diploma or equivalent education
- verified6+ months of specialized experience
- verifiedExcellent verbal and written communication skills
Nice to Have
Quality Driven Management experience, ability to suggest areas for improvement in internal processes along with possible solutions, experience working with management to reduce company costs/wastes and optimize profitability, and ability to apply Quality concepts presented at training during daily activities.
Similar Job Opportunities
Skills, education and keywords
Skills: Point Of Sale Terminal, Pos, Quality Science, Quality Concepts.
Education: High school diploma or equivalent education required.
Frequently asked questions about Retail Customer Service Associate at FedEx
What does a Retail Customer Service Associate at FedEx do?expand_more
A Retail Customer Service Associate at FedEx is responsible for the following: Assist in training store team members and follow supervisor instructions to support store functions; Deliver positive customer experiences using consultative skills to anticipate needs and provide solutions; Take complex customer orders and provide accurate pricing information for print, signs, and shipping services; and Manage the production queue, output, and retail supply inventory to ensure optimal store performance.
What are the requirements for this Retail Customer Service Associate role?expand_more
FedEx is looking for candidates who meet the following requirements: High school diploma or equivalent education; 6+ months of specialized experience; and Excellent verbal and written communication skills.
Where is the Retail Customer Service Associate role at FedEx located?expand_more
Retail Customer Service Associate at FedEx is based in Hilton Garden Inn Salt Lake City Downtown, 250, 600 South, Central Ninth, Salt Lake City, Salt Lake County, Utah, 84101, United States. This is a on-site role.
Is this Retail Customer Service Associate job remote, hybrid, or on-site?expand_more
FedEx has listed this Retail Customer Service Associate role as on-site.
How much experience is required for this Retail Customer Service Associate role?expand_more
Candidates for Retail Customer Service Associate at FedEx should have entry level.
What skills do you need for the Retail Customer Service Associate role at FedEx?expand_more
Key skills for Retail Customer Service Associate at FedEx include Point Of Sale Terminal; Pos; Quality Science; and Quality Concepts.
What education is required for Retail Customer Service Associate at FedEx?expand_more
Educational requirements for this role: High school diploma or equivalent education required.
What category does the Retail Customer Service Associate role belong to?expand_more
Retail Customer Service Associate at FedEx is part of the retail job category on Recrutus.