Residential Valet Captain
Not Disclosed•Full-TimeOn-site
location_on15811, Fisher Island Drive, Miami Beach, Miami-Dade County, Florida, 33109, United States
About Towne Park
At Towne Park, it’s more than a job; it is an opportunity to make a genuine impact. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences to millions of patients, visitors, and guests. Whether you are providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day offers a chance to brighten someone else's day. When we see a customer, client, or team member smile, we know we have made a difference. It is why we do what we do.
About the Role
The Guest Service Captain orchestrates the service experience for hotel guests, working alongside coworkers to ensure site service standards are met or exceeded. While not a manager, this role operates under the direction of the Account Manager with additional duties involving coordination, administration, and troubleshooting. When the manager is not on-site, the Captain provides guidance and handles critical issues, making judgment calls when expediency is the priority. For non-urgent matters, the Captain reports facts to the manager and seeks instruction on how to proceed. This position is designed for those who thrive in a fast-paced environment where maintaining composure under pressure and delivering "Aggressive Hospitality" are key to success.
Work location
Work model: On-site
15811, Fisher Island Drive, Miami Beach, Miami-Dade County, Florida, 33109, United States
Miami Beach, Florida
Key Responsibilities
- check_circleLead work groups in delivering high guest service and assign routine roles to associates
- check_circleOrchestrate service experiences for hotel guests while ensuring site standards are met
Similar Job Opportunities
Skills, education and keywords
Skills: Manual Transmission, English, Wheelchair Safety Training, Hippa.
Education: High school diploma or general education degree (GED) required.
Frequently asked questions about Residential Valet Captain at Scranton Road Ministries C.D.C.
What does a Residential Valet Captain at Scranton Road Ministries C.D.C. do?expand_more
Day-to-day, the Residential Valet Captain at Scranton Road Ministries C.D.C. will lead work groups in delivering high guest service and assign routine roles to associates; orchestrate service experiences for hotel guests while ensuring site standards are met; open vehicle and hotel doors, check in guests, and park or retrieve vehicles safely; and check wheelchairs for safe operation, clean equipment, and protect guest confidentiality.
What are the requirements for this Residential Valet Captain role?expand_more
To qualify for the Residential Valet Captain at Scranton Road Ministries C.D.C. position, applicants should have: High school diploma or GED; Must be at least 18 years old; Pass criminal background, MVR, and drug screen; Complete Wheelchair Safety Training course; Valid driver's license and clean driving record; and Six months related experience or equivalent.
Where is the Residential Valet Captain role at Scranton Road Ministries C.D.C. located?expand_more
Residential Valet Captain at Scranton Road Ministries C.D.C. is based in 15811, Fisher Island Drive, Miami Beach, Miami-Dade County, Florida, 33109, United States. This is a on-site role.