Residential Security Agent
Not Disclosed•Full-TimeOn-site
location_on9473, Keolewa Street, Waimea, Kauaʻi County, Hawaii, 96769, United States
About the Role
As a Residential Security Agent, you will serve as the primary guardian for a high-profile client and their family within a fast-paced residential environment. This role goes beyond standard security duties; it requires a deep commitment to safeguarding the client, their guests, and personal property while seamlessly integrating the client's core values and code of conduct into every decision and action.
You will operate as a critical node in a dynamic, multifaceted security network. Your day involves making real-time operational decisions to enhance safety, managing complex security logs, and monitoring intrusion detection systems, panic alarms, and CCTV networks. You will act as the first point of contact for visitors, employees, and vendors, ensuring strict access control while maintaining the highest level of discretion and confidentiality.
Success in this role demands more than just vigilance; it requires the ability to build effective working relationships with the client and the Team Lead to resolve operational issues without disrupting the family's quality of life. You will partner with global intelligence teams, the Crisis24 Global Security Operations Center, and local law enforcement to proactively identify and mitigate threats. Whether responding to emergencies, conducting surveillance detection, or managing secure transportation, you must remain mentally and physically ready to operate in unpredictable situations, including irregular hours, nights, weekends, and holidays.
Hiring Process
Candidates selected for this position must demonstrate exceptional physical and mental readiness. The selection process includes:
- Physical Readiness Test (PRT): A mandatory assessment prior to the offer of employment.
- Crisis24 Protective Operations Course: Completion of this specific course or an accredited equivalent is required.
- Background Investigation: A comprehensive pre-employment background investigation (BGI) will be conducted.
- Drug Screening: Random drug screenings are part of the ongoing employment requirements.
Equal Opportunity & Culture
Crisis24, a GardaWorld Company, is dedicated to equal opportunity in employment. We are committed to fostering a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.
Information Security
All team members are expected to protect the data and systems of Crisis24 and its stakeholders. This includes adhering to strict security policies, reporting incidents and potential problems immediately, completing regular training modules, and actively identifying opportunities for system and process improvement.
Work location
Work model: On-site
9473, Keolewa Street, Waimea, Kauaʻi County, Hawaii, 96769, United States
Waimea, Hawaii
Key Responsibilities
- check_circleMaintain security logs, radio logs, visitor information, residence audits, and vehicle inspections
- check_circleManage access control for visitors, employees, and vendors
- check_circlePartner with intelligence teams and law enforcement to proactively identify and mitigate threats
- check_circleDetect and report suspicious activity and security vulnerabilities
- check_circleOperate effectively in a dynamic, multifaceted, and fast-paced residential environment
- check_circleMonitor residential intrusion detection systems, panic alarms, and CCTV camera systems
- check_circleMake real-time operational decisions to enhance safety for all persons on the property
- check_circleSafeguard clients, family, guests, and personal property at residences and client-owned properties
Requirements
- verified1-3 years of experience in Residential Security
- verifiedExperience providing physical security, emergency response, surveillance detection, secure transportation
- verifiedCurrent ACLS and CPR certifications (AHA or equivalent)
- verifiedValid and current HI and CA guard cards
- verifiedHigh school diploma, GED, or equivalent
- verifiedValid and current driver's license
- verifiedValid U.S Passport
- verifiedPass Physical Readiness Test (PRT)
- verifiedPass Crisis24's Protective Operations Course or have accredited course Crisis24 honors
- verifiedPass Pre-employment Background Investigation (BGI)
- verifiedPass random drug screenings
- verifiedSwimming and water proficiency
Nice to Have
Prior military, law enforcement, or private security experience. Prior training in incident response or emergency medicine. Prior experience in customer service or hospitality industries.
Benefits & Perks
check_circleCost of living support for full-time agents living in HIcheck_circleMedical, Dental, Vision, and Life Insurancecheck_circleCompetitive 401kcheck_circleEmployee Assistance Program (EAP)check_circleRenewal fees associated with guard/firearm license renewals and firearm requalificationcheck_circleHundreds of training courses, exercises, and certificationscheck_circlePaid time off
