Residential Installation & Service Technician
Not Disclosed•Full-TimeOn-site
location_onBurlington Country Club, Spear Street, South Burlington, Chittenden County, Vermont, 05403, United States
Comcast brings together the best in media and technology, driving innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change, moving at an amazing pace thanks to our remarkable people who bring cutting-edge products and services to life for millions of customers every day.
If you share our passion for teamwork, our vision to revolutionize industries, and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
This position serves as the frontline for broadband installation and troubleshooting, ensuring voice, video, and data services are delivered seamlessly to our customers. You will function in an entry-level capacity that offers a clear path for growth, with an increasing degree of proficiency and decreasing onsite supervision as you master the role.
Your day will involve performing field assessments, completing necessary certifications, and adhering to strict safety and technical standards. You will be responsible for the entire customer journey regarding service installation and maintenance, from the initial drop assessment to the final network design. This includes troubleshooting issues from the tap to the customer's equipment, designing basic home networks using coaxial cable, Ethernet, Wi-Fi, and MoCA technology, and providing advanced customer education on device placement and network optimization.
Success in this role requires sound judgment in problem-solving and a commitment to owning your decisions and actions. You will navigate digital tools for work order management and diagnostics while maintaining the highest standards of customer service. Continued employment is contingent upon achieving required training, certifications, and safety requirements, ensuring you are fully equipped to handle the physical and technical demands of the job, including working at heights and in various weather conditions.
Employees at all levels are expected to embody our Operating Principles. We prioritize owning the customer experience, thinking and acting in ways that put our customers first and make them promoters of our products. We encourage you to be an enthusiastic learner and advocate for our game-changing technology. We win as a team, making big things happen by working together and being open to new ideas. We are an active part of the Net Promoter System, bringing employee and customer feedback into the company to elevate opportunities. Above all, we support a culture of inclusion and do what's right for our customers, investors, and communities.
The application window is open for 30 days from the date the job is posted, unless the number of applicants requires it to close sooner or later. We invite you to apply if you are ready to join a team that values your contribution to the future of media and technology.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Work model: On-site
Burlington Country Club, Spear Street, South Burlington, Chittenden County, Vermont, 05403, United States
South Burlington, Vermont
Skills: National Electric Code, National Electric Safety Code, Coaxial Cable, Ethernet, Wi-Fi Networks, Moca, Digital Diagnostics, Installation Hand Tools, Light Power Tools, Meters.
Education: High School Diploma / GED required.
