Resident Services Manager

About Greystar

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally. As the largest operator of apartments in the United States, the company manages over one million units/beds globally, with offices throughout North America, Europe, South America, and the Asia-Pacific region.

Founded by Bob Faith in 1993, Greystar was established to become a provider of world-class service in the rental residential real estate business. The company currently manages nearly $79 billion of assets under management across its platforms.

About the Role

This position serves as a vital link between the community and its residents, managing customer support to ensure a high-quality living experience. You will provide assistance with service requests, accounting, and rental issues while coordinating miscellaneous resident-related functions to achieve community goals surrounding resident retention.

In this role, you will be the first point of contact for residents, ensuring their complaints and concerns are resolved in a timely manner. Your day will involve answering questions regarding rent and fee payments, completing call-backs on service requests within 24 hours, and preparing community access keys for move-ins. You will also play an active role in community building by developing and coordinating resident communications, such as newsletters and surveys, and organizing resident functions like parties and welcome events.

Additionally, you will maintain the property's standards by evaluating curb appeal, landscape, and the office environment daily. You will review nightly reports from Courtesy Patrol Officers and Valet Living teams to follow up on incidents and lease violations, ensuring the leasing office, tour path, and model units are always ready for showings. During emergency maintenance situations, you will assist in coordinating vendors and communicating with residents.

Hiring Process & Application

Greystar values transparency and security throughout the hiring process. Please note that Greystar will never request your banking details or other sensitive personal information during an interview. All communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests via text or messaging, please report them immediately to AskHR@greystar.com.

Equal Opportunity Employer

Greystar is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, or veteran status. Greystar will consider for employment qualified applicants with arrest and conviction records.