Remote Helpdesk Support
Not Disclosed•TemporaryRemote
location_on1st Street Southwest, Barelas, Albuquerque, Bernalillo County, New Mexico, 87102, United States
About the Role
ATA Services, Inc. is seeking a Remote Helpdesk Support specialist for a temporary assignment supporting the Professional Development Information System (PDIS). This role is designed to provide essential Tier 1 assistance to users, ensuring timely and accurate support while maintaining high standards of user satisfaction and organizational compliance.
As the first point of contact, you will manage the initial intake of inquiries via email and handle all subsequent work through the FreshService IT Service Management (ITSM) platform. Your day-to-day involves answering general questions, assisting with login issues and password resets, and navigating users through the system. When complex issues arise, you will escalate them to Tier 2 or appropriate technical teams, ensuring a smooth workflow for all stakeholders.
Hiring Process
Candidates must be located in New Mexico to apply for this remote position. The assignment begins as soon as possible and is scheduled to conclude on June 30, 2026. Selected candidates will work Monday through Friday from 8:00 am to 5:00 pm.
Equal Opportunity
ATA Services, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Work location
Work model: Remote
1st Street Southwest, Barelas, Albuquerque, Bernalillo County, New Mexico, 87102, United States
Albuquerque, New Mexico
Key Responsibilities
- check_circleRespond to PDIS-related inquiries received via email
- check_circleCreate and manage tickets in FreshService ITSM for all requests
Similar Job Opportunities
Frequently asked questions about Remote Helpdesk Support at ATA Services, Inc.
What does a Remote Helpdesk Support at ATA Services, Inc. do?expand_more
Day-to-day, the Remote Helpdesk Support at ATA Services, Inc. will respond to pdis-related inquiries received via email; create and manage tickets in freshservice itsm for all requests; escalate complex technical issues to tier 2 or appropriate teams; and maintain accurate documentation of all interactions and resolutions.
What are the requirements for this Remote Helpdesk Support role?expand_more
ATA Services, Inc. is looking for candidates who meet the following requirements: Experience in IT helpdesk support; Familiarity with FreshService ITSM; and Must live in New Mexico.
Where is the Remote Helpdesk Support role at ATA Services, Inc. located?expand_more
Remote Helpdesk Support at ATA Services, Inc. is based in 1st Street Southwest, Barelas, Albuquerque, Bernalillo County, New Mexico, 87102, United States. This is a remote role.
Is this Remote Helpdesk Support job remote, hybrid, or on-site?expand_more
ATA Services, Inc. has listed this Remote Helpdesk Support role as remote.