Remote Customer Service Representative
Not Disclosed•Full-TimeRemote
location_on301, Union Street, Central Business District, Belltown, Seattle, King County, Washington, 98101, United States
About the Team
ADF Medical Services Inc. is dedicated to delivering outstanding support to our patients and clients. We foster a supportive and collaborative remote team environment where every member plays a vital role in ensuring patient satisfaction and operational excellence.
About the Role
We are hiring a friendly and professional Remote Customer Service Representative to deliver exceptional support from the comfort of your home. This role exists to bridge the gap between our medical services and the people who need them, ensuring every patient and client feels heard and valued.
As a member of the Customer Support & Patient Services department, you will be the first point of contact for inquiries regarding services, appointments, billing, and general support. Your day will involve communicating via phone, email, and chat with empathy and professionalism. You will document interactions accurately in our CRM systems, follow up to ensure full resolution, and escalate complex issues when necessary. A key part of your mission is maintaining strict patient confidentiality in accordance with HIPAA guidelines while striving to meet and exceed customer satisfaction targets.
Hiring Process
If you are a great communicator with a passion for helping people, we want you on our team. Please submit your application to join our fully remote, full-time or part-time team.
Equal Opportunity
ADF Medical Services Inc. is an equal opportunity employer committed to building a diverse and inclusive workforce.
Work location
Work model: Remote
301, Union Street, Central Business District, Belltown, Seattle, King County, Washington, 98101, United States
Seattle, Washington
Key Responsibilities
- check_circleHandle patient and client inquiries via phone, email, and chat channels
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