Remote Benefits Customer Service Representative
Not Disclosed•Full-TimeHybrid
location_onLogan Street, Downtown, Pittsburgh, Allegheny County, Pennsylvania, 15262, United States
About the Role
A-Line Staffing is seeking a Remote Benefits Customer Service Representative to support our clients in the Pittsburgh, PA area. This role is designed for individuals who thrive in a dynamic environment, balancing remote flexibility with essential on-site collaboration.
The position focuses on building strong rapport with members and delivering compassionate, accurate support across phone, email, and instant message channels. You will act as a bridge between complex health, welfare, and pension plan details and the members who rely on them, translating technical information into clear, actionable instructions. Success in this role requires the ability to adapt your communication style to diverse personalities while maintaining professionalism and diplomacy, even during challenging interactions.
Location and Work Model
While this is a remote position, candidates must reside within a 2-hour radius of Pittsburgh, PA (15222). The first day of employment requires an on-site visit to the office. Additionally, you must be available to come into the office for meetings and special projects as needed.
Hiring Process
Interested candidates should apply immediately for immediate consideration. Once you apply, Austin Faris or a member of the A-Line team will reach out as soon as possible. Alternatively, you may email your resume directly to afaris@alinestaffing.com.
Work location
Work model: Hybrid
Logan Street, Downtown, Pittsburgh, Allegheny County, Pennsylvania, 15262, United States
Pittsburgh, Pennsylvania
Key Responsibilities
- check_circleReview client plan documents and knowledgebase tools to determine requests and anticipate future needs
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Similar Job Opportunities
Skills, education and keywords
Skills: Hipaa, Data Privacy, Spanish, French.
Education: High School Diploma or GED required.
Frequently asked questions about Remote Benefits Customer Service Representative at A-Line Staffing Solutions
What does a Remote Benefits Customer Service Representative at A-Line Staffing Solutions do?expand_more
In this Remote Benefits Customer Service Representative at A-Line Staffing Solutions role, you will review client plan documents and knowledgebase tools to determine requests and anticipate future needs; respond to customer inquiries via phone, email, and instant message in a timely and accurate manner; handle confidential member information with sensitivity in compliance with hipaa and data privacy laws; and translate complex health, welfare, and pension plan terms into simple explanations for customers.
What are the requirements for this Remote Benefits Customer Service Representative role?expand_more
To qualify for the Remote Benefits Customer Service Representative at A-Line Staffing Solutions position, applicants should have: High School Diploma or GED; Customer Service or Call Center experience; and English speaking or Bilingual in Spanish or French.
Where is the Remote Benefits Customer Service Representative role at A-Line Staffing Solutions located?expand_more
Remote Benefits Customer Service Representative at A-Line Staffing Solutions is based in Logan Street, Downtown, Pittsburgh, Allegheny County, Pennsylvania, 15262, United States. This is a hybrid role.