REGULATORY SPECIALIST I
Not Disclosed•Full-TimeOn-site
location_on1144, Circle Drive, Tallahassee, Leon County, Florida, 32301, United States
About the Bureau of Field Operations
The Bureau of Field Operations is dedicated to safeguarding the health and safety of Floridians by overseeing the survey and certification process for healthcare facilities across the state. Our mission is to ensure that all state-licensed and federally certified facilities meet rigorous state and federal requirements, guaranteeing that patients and residents receive safe, quality care. Beyond routine compliance, our team plays a critical role in protecting residents during emergencies, including natural disasters, by coordinating safety protocols and resource allocation.
About the Role
As a Regulatory Specialist I, you will serve as a vital link within the Complaint and Incident Management Unit of the Division of Health Quality Assurance. In this professional capacity, you will exercise independent judgment to analyze consumer complaints, resolve issues, and communicate complex healthcare information to the public, facilities, and government agencies. Your work ensures that nursing home complaints are accurately transferred to federal databases within strict timeframes and that data entry into systems like ACTS/iQIES and Versa is precise and timely.
You will function as part of a dynamic team, handling high-volume call intake, routing consumer inquiries in a friendly and efficient manner, and drafting correspondence on behalf of the unit. This role requires the ability to identify patterns of suspicious facility activities and alert supervisors to problematic situations. As a mission-essential position, you may be required to work weekends, holidays, or during emergencies to support disaster response efforts, potentially staffing locations outside your home county to assist other state agencies.
Hiring Process and Application
To apply, candidates must submit a complete application including all required documentation. Veterans claiming preference under Chapter 295, Florida Statutes, must attach supporting documentation, such as a DD Form 214, by the closing date of the vacancy announcement.
All applicants are subject to a comprehensive background screening, including State and National criminal history checks, fingerprinting through the Florida Department of Law Enforcement (FDLE) and the FBI, and local checks as necessary. Employment is contingent upon the successful review and approval of these results. Candidates requiring reasonable accommodations under the Americans with Disabilities Act must notify the hiring authority or the People First Service Center in advance to allow sufficient time for arrangement.
Our Commitment to Diversity and Inclusion
The State of Florida is an equal opportunity employer committed to a diverse workforce. We support a drug-free workplace and encourage all eligible candidates to apply. Veterans' preference is granted to eligible candidates for Career Service vacancies, and we actively encourage service members to apply for these opportunities.
Work location
Work model: On-site
1144, Circle Drive, Tallahassee, Leon County, Florida, 32301, United States
Tallahassee, Florida
Key Responsibilities
- check_circlePerform ACTS and iQIES data entry for health care facilities
- check_circleDraft correspondence and develop form letters for the Complaint and Incident Management Unit
- check_circleEnsure nursing home complaints are manually transferred to the federal database within one working day
- check_circleAnswer and route Contact Center calls in a consumer-friendly manner
- check_circleResearch and gather data to identify problematic situations and suspicious facility activities
- check_circleServe as a back-up for complaint entry, reporting, and telephone duties for senior staff
- check_circleAnalyze consumer complaints and resolve issues for facilities and business entities
Requirements
- verifiedTwo years of experience in administrative work, professional regulation, consumer complaint program work, business administration, customer or public relations, investigations or documenting consumer complaints
- verifiedOne year experience working in a high call volume setting, providing a professional level of customer service, explaining complex medical or technical information
- verifiedAssociate's degree from an accredited college or university (can substitute on a year-for-year basis for required experience)
- verifiedSuccessful completion of State and National criminal history check
Nice to Have
Veterans' Preference documentation (for Career Service vacancies).
Benefits & Perks
check_circleHealth insurance with individual and family coveragecheck_circleLife insurance with $25,000 free policy and purchase optionscheck_circleDental, vision, and supplemental insurancecheck_circleState of Florida retirement options with employer contributionsUp to 104 hours of paid annual leave for new employees
Similar Job Opportunities
Skills, education and keywords
Skills: Acts, Iqies, Versa, Data Entry, Complaint Processing.
Education: Associate's degree can substitute for required experience.
Frequently asked questions about REGULATORY SPECIALIST I at State of Florida
What does a REGULATORY SPECIALIST I at State of Florida do?expand_more
A REGULATORY SPECIALIST I at State of Florida is responsible for the following: Perform ACTS and iQIES data entry for health care facilities; Draft correspondence and develop form letters for the Complaint and Incident Management Unit; Ensure nursing home complaints are manually transferred to the federal database within one working day; and Answer and route Contact Center calls in a consumer-friendly manner.
What are the requirements for this REGULATORY SPECIALIST I role?expand_more
To qualify for the REGULATORY SPECIALIST I at State of Florida position, applicants should have: Two years of experience in administrative work, professional regulation, consumer complaint program work, business administration, customer or public relations, investigations or documenting consumer complaints; One year experience working in a high call volume setting, providing a professional level of customer service, explaining complex medical or technical information; Associate's degree from an accredited college or university (can substitute on a year-for-year basis for required experience); and Successful completion of State and National criminal history check.
Where is the REGULATORY SPECIALIST I role at State of Florida located?expand_more
REGULATORY SPECIALIST I at State of Florida is based in 1144, Circle Drive, Tallahassee, Leon County, Florida, 32301, United States. This is a on-site role.
Is this REGULATORY SPECIALIST I job remote, hybrid, or on-site?expand_more
State of Florida has listed this REGULATORY SPECIALIST I role as on-site.
How much experience is required for this REGULATORY SPECIALIST I role?expand_more
REGULATORY SPECIALIST I at State of Florida typically requires 2+ years of relevant experience at the mid level level.
What skills do you need for the REGULATORY SPECIALIST I role at State of Florida?expand_more
Key skills for REGULATORY SPECIALIST I at State of Florida include Acts; Iqies; Versa; Data Entry; and Complaint Processing.
What education is required for REGULATORY SPECIALIST I at State of Florida?expand_more
Educational requirements for this role: Associate's degree can substitute for required experience.
What category does the REGULATORY SPECIALIST I role belong to?expand_more
REGULATORY SPECIALIST I at State of Florida is part of the admin job category on Recrutus.