REGISTRATION & ELIGIBILITY SPECIALIST
Not Disclosed•Part-TimeOn-site
location_on100, Fire Station Road, Valencia, Los Lunas, Valencia County, New Mexico, 87031, United States
About the Team
This role is part of the Behavioral Services department at the MATS Center, a key component of UNM Health Systems. The team is dedicated to supporting patients navigating the complex intersection of behavioral health and legal systems, ensuring they receive timely and appropriate care within a secure and compassionate environment.
About the Role
As a Patient Registration and Financial Services Specialist, you will serve as the vital first point of contact for individuals entering the healthcare system, including Persons in Custody of Law Enforcement Agencies (PICLEA). This position is unique in its focus on the pre-registration and intake process for Ambulatory and Outpatient operations, ensuring that every patient is properly identified, insured, and financially assessed before care begins.
Your day will involve a dynamic mix of administrative precision and empathetic customer service. You will verify insurance coverage, secure necessary prior authorizations, and guide patients through complex financial assistance programs, including UNM Health Systems charity care, NM Medicaid, and other state or federal resources. A significant portion of your time will be spent interacting with patients and families to collect accurate demographic and financial data, resolving outdated information, and coordinating appointments. You will also act as a liaison between clinical staff, providers, and insurance payors to streamline the authorization process and ensure seamless care delivery.
While this role involves no direct patient care, it is critical to the operational flow of the department. You will manage front desk operations, handle high-volume phone inquiries, reconcile cash and billing reports, and maintain strict adherence to hospital policies. The position requires a high degree of accuracy in data entry and documentation within systems like Cerner and Siemens, as well as the ability to navigate sensitive situations with professionalism and discretion.
Hiring Process
Candidates selected for an interview will be contacted directly by the hiring team. The process typically involves a review of qualifications followed by a discussion regarding experience in healthcare registration, financial assistance, and customer service. Specific details regarding interview stages will be communicated upon application review.
Equal Opportunity
UNM Health Systems is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace and consider qualified applicants regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. We actively encourage applications from individuals who speak Native American languages, including Keres, Tewa, Tiwa, Towa, Zuni, or Navajo, to better serve our community.
Similar Job Opportunities
Skills, education and keywords
Skills: Icd9, Icd10, CPT, Cerner, Siemens Document Imaging, Siemens Scanning, Medicaid, Medicare, English, Keres.
Education: High School or GED Equivalent required.
Frequently asked questions about REGISTRATION & ELIGIBILITY SPECIALIST at UNM Hospital
What does a REGISTRATION & ELIGIBILITY SPECIALIST at UNM Hospital do?expand_more
A REGISTRATION & ELIGIBILITY SPECIALIST at UNM Hospital is responsible for the following: Screen patients for financial assistance and complete Medicaid applications; Assign ICD and CPT codes to obtain insurance authorizations; Coordinate patient appointments and refer patients to appropriate services; and Reconcile cash payments and post contractual allowances and denials.
What are the requirements for this REGISTRATION & ELIGIBILITY SPECIALIST role?expand_more
UNM Hospital is looking for candidates who meet the following requirements: High School or GED Equivalent; and 2 years directly related experience.
Where is the REGISTRATION & ELIGIBILITY SPECIALIST role at UNM Hospital located?expand_more
REGISTRATION & ELIGIBILITY SPECIALIST at UNM Hospital is based in 100, Fire Station Road, Valencia, Los Lunas, Valencia County, New Mexico, 87031, United States. This is a on-site role.