REGISTRATION & ELIGIBILITY SPECIALIST
Not Disclosed•Part-TimeOn-site
location_onLoma Cordoniz Court, Peralta, Valencia County, New Mexico, 87042, United States
About the Team
This position is part of the Behavioral Services department at the MATS Center, a key component of UNM Health Systems. The team is dedicated to providing accessible, compassionate care to individuals seeking behavioral health support, ensuring that administrative and registration processes facilitate a smooth and dignified patient journey.
About the Role
As a Patient Registration and Financial Services Associate, you serve as the vital first point of contact for patients, particularly those in the custody of law enforcement agencies (PICLEA) and those arriving for outpatient or ambulatory care. This role is designed to bridge the gap between clinical needs and financial logistics, ensuring that every patient understands their coverage options and financial responsibilities before receiving care.
In this part-time, day-shift capacity, you will navigate a dynamic environment where efficiency and empathy are equally critical. Your day involves verifying insurance eligibility, securing necessary prior authorizations, and guiding patients through complex financial assistance programs, including UNM Health Systems charity care, NM Medicaid, and other state or federal resources. You will act as a liaison between clinical staff, providers, and insurance payors, ensuring that documentation is accurate and that billing processes remain compliant with hospital policies.
Beyond registration, you will manage front desk operations, handle sensitive patient valuables, and coordinate admissions for direct admits and surgical patients. The role requires a high degree of attention to detail as you manage data entry, reconcile cash, and maintain accurate patient records across various hospital systems. While no direct patient care is performed, your work directly impacts the patient experience by removing administrative barriers to care.
Hiring Process
Candidates with a High School diploma or GED equivalent and at least two years of directly related experience are encouraged to apply. Bilingual proficiency in Keres, Tewa, Tiwa, Towa, Zuni, or Navajo is highly valued and may be considered a preferred qualification.
Equal Opportunity
UNM Health Systems is an Equal Opportunity Employer. We are committed to building a diverse workforce and consider qualified applicants regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.
Work location
Work model: On-site
Loma Cordoniz Court, Peralta, Valencia County, New Mexico, 87042, United States
Peralta, New Mexico
Key Responsibilities
- check_circleScreen patients for financial assistance and complete applications for Medicaid and charity programs
- check_circleCoordinate patient appointments and refer patients to appropriate services and resources
- check_circleServe as liaison between clinic staff, providers, and insurance companies to coordinate benefits
- check_circleAnswer phone calls, assist walk-in patients, and manage front desk operations
- check_circleReconcile cash payments, post contractual allowances, and generate financial reports
- check_circleTrain registration personnel and clinical staff on business practices and process flows
- check_circleConduct patient registration and collect demographic and financial information
- check_circleAssign ICD-10 and CPT codes to obtain insurance authorizations for services
- check_circlePerform data entry, verify accuracy, and manage patient documentation in hospital systems
Requirements
- verifiedHigh School or GED Equivalent
- verified2 years directly related experience
Nice to Have
Bilingual English/Keres, Tewa, Tiwa, Towa, Zuni, or Navajo
Similar Job Opportunities
Skills, education and keywords
Skills: Icd9, Icd10, CPT, Siemens Document Imaging, Siemens Scanning, Bilingual English/keres, Bilingual Tewa, Bilingual Tiwa, Bilingual Towa, Bilingual Zuni.
Education: High School or GED Equivalent required.
Frequently asked questions about REGISTRATION & ELIGIBILITY SPECIALIST at UNM Hospital
What does a REGISTRATION & ELIGIBILITY SPECIALIST at UNM Hospital do?expand_more
A REGISTRATION & ELIGIBILITY SPECIALIST at UNM Hospital is responsible for the following: Screen patients for financial assistance and complete applications for Medicaid and charity programs; Coordinate patient appointments and refer patients to appropriate services and resources; Serve as liaison between clinic staff, providers, and insurance companies to coordinate benefits; and Answer phone calls, assist walk-in patients, and manage front desk operations.
What are the requirements for this REGISTRATION & ELIGIBILITY SPECIALIST role?expand_more
To qualify for the REGISTRATION & ELIGIBILITY SPECIALIST at UNM Hospital position, applicants should have: High School or GED Equivalent; and 2 years directly related experience.
Where is the REGISTRATION & ELIGIBILITY SPECIALIST role at UNM Hospital located?expand_more
REGISTRATION & ELIGIBILITY SPECIALIST at UNM Hospital is based in Loma Cordoniz Court, Peralta, Valencia County, New Mexico, 87042, United States. This is a on-site role.
Is this REGISTRATION & ELIGIBILITY SPECIALIST job remote, hybrid, or on-site?expand_more
UNM Hospital has listed this REGISTRATION & ELIGIBILITY SPECIALIST role as on-site.
How much experience is required for this REGISTRATION & ELIGIBILITY SPECIALIST role?expand_more
REGISTRATION & ELIGIBILITY SPECIALIST at UNM Hospital typically requires 2+ years of relevant experience at the mid level level.
What skills do you need for the REGISTRATION & ELIGIBILITY SPECIALIST role at UNM Hospital?expand_more
Key skills for REGISTRATION & ELIGIBILITY SPECIALIST at UNM Hospital include Icd9; Icd10; CPT; Siemens Document Imaging; Siemens Scanning; Bilingual English/keres; Bilingual Tewa; and Bilingual Tiwa.
What education is required for REGISTRATION & ELIGIBILITY SPECIALIST at UNM Hospital?expand_more
Educational requirements for this role: High School or GED Equivalent required.
What category does the REGISTRATION & ELIGIBILITY SPECIALIST role belong to?expand_more
REGISTRATION & ELIGIBILITY SPECIALIST at UNM Hospital is part of the healthcare & nursing job category on Recrutus.