REGISTRATION & ELIGIBILITY SPECIALIST
Not Disclosed•Part-TimeOn-site
location_onWoods End Road, Edgewood, Santa Fe County, New Mexico, 87015, United States
About the Team
This position is part of the Behavioral Services department at the MATS Center, a vital component of UNM Health Systems. The team is dedicated to providing accessible, compassionate care to individuals seeking behavioral health support, ensuring that financial and administrative barriers do not hinder access to treatment.
About the Role
As a key first point of contact, you will manage the pre-registration and registration functions for the Ambulatory and Outpatient Operations area. This role is critical in ensuring patients can navigate the healthcare system smoothly before they even step into a clinical setting. You will verify insurance coverage, secure necessary referrals and prior authorizations, and assist patients in understanding their financial options, including UNM Health Systems financial assistance, NM Medicaid, and other state or federal programs.
Your day will involve a blend of high-volume phone support via the ACD system and in-person interactions at the front desk. You will serve as the primary liaison for Persons in Custody of Law Enforcement Agencies (PICLEA) arriving for care, guiding them through intake and eligibility processes. Beyond administrative tasks, you will act as a resource for patients and families, helping them locate departments, schedule appointments, and connect with community resources. The role also requires maintaining accurate data entry in Cerner and Siemens systems, handling cash reconciliation, and serving as a liaison between clinic staff, providers, and insurance payors to coordinate benefits.
While this is a non-clinical role with no patient care assignments, you will be deeply involved in the patient experience by ensuring accurate demographic and financial data is captured, rights are distributed, and patients are informed of their billing and assistance options. You will also contribute to the team's growth by participating in training initiatives and maintaining open communication with clinical areas to ensure efficient process flow.
Hiring Process
Candidates with a High School diploma or GED equivalent and at least two years of directly related experience are encouraged to apply. Bilingual proficiency in Keres, Tewa, Tiwa, Towa, Zuni, or Navajo is highly valued and may be considered a non-essential preference.
Equal Opportunity
UNM Health Systems is an Equal Opportunity Employer. We are committed to building a diverse workforce and consider qualified applicants regardless of background, race, color, religion, sex, national origin, age, disability, or veteran status.
Work location
Work model: On-site
Woods End Road, Edgewood, Santa Fe County, New Mexico, 87015, United States
Edgewood, New Mexico
Key Responsibilities
- check_circleCoordinate patient appointments and refer patients to appropriate services
- check_circlePerform data entry and maintain accuracy within hospital system programs
- check_circleTrain registration personnel on business practices and financial assistance programs
- check_circleScreen patients for financial assistance and complete Medicaid application processes
- check_circleManage cash reconciliation, post payments, and balance contractual allowances
- check_circleAnswer front desk phones and assist walk-in patients with admissions and inquiries
- check_circleConduct patient registration and collect demographic and financial information
- check_circleAssign ICD-10 and CPT codes to obtain insurance authorizations for services
- check_circleServe as liaison between clinical staff and insurance companies for coverage coordination
Requirements
- verifiedHigh School or GED Equivalent
- verified2 years directly related experience
Nice to Have
Bilingual English/Keres, Tewa, Tiwa, Towa, Zuni, or Navajo
Similar Job Opportunities
Skills, education and keywords
Skills: Icd9, Icd10, CPT, Siemens Document Imaging, Siemens Scanning, Bilingual English/keres, Bilingual Tewa, Bilingual Tiwa, Bilingual Towa, Bilingual Zuni.
Education: High School or GED Equivalent required.
Frequently asked questions about REGISTRATION & ELIGIBILITY SPECIALIST at UNM Hospital
What does a REGISTRATION & ELIGIBILITY SPECIALIST at UNM Hospital do?expand_more
Day-to-day, the REGISTRATION & ELIGIBILITY SPECIALIST at UNM Hospital will coordinate patient appointments and refer patients to appropriate services; perform data entry and maintain accuracy within hospital system programs; train registration personnel on business practices and financial assistance programs; and screen patients for financial assistance and complete medicaid application processes.
What are the requirements for this REGISTRATION & ELIGIBILITY SPECIALIST role?expand_more
To qualify for the REGISTRATION & ELIGIBILITY SPECIALIST at UNM Hospital position, applicants should have: High School or GED Equivalent; and 2 years directly related experience.
Where is the REGISTRATION & ELIGIBILITY SPECIALIST role at UNM Hospital located?expand_more
REGISTRATION & ELIGIBILITY SPECIALIST at UNM Hospital is based in Woods End Road, Edgewood, Santa Fe County, New Mexico, 87015, United States. This is a on-site role.
Is this REGISTRATION & ELIGIBILITY SPECIALIST job remote, hybrid, or on-site?expand_more
UNM Hospital has listed this REGISTRATION & ELIGIBILITY SPECIALIST role as on-site.
How much experience is required for this REGISTRATION & ELIGIBILITY SPECIALIST role?expand_more
REGISTRATION & ELIGIBILITY SPECIALIST at UNM Hospital typically requires 2+ years of relevant experience at the mid level level.
What skills do you need for the REGISTRATION & ELIGIBILITY SPECIALIST role at UNM Hospital?expand_more
Key skills for REGISTRATION & ELIGIBILITY SPECIALIST at UNM Hospital include Icd9; Icd10; CPT; Siemens Document Imaging; Siemens Scanning; Bilingual English/keres; Bilingual Tewa; and Bilingual Tiwa.
What education is required for REGISTRATION & ELIGIBILITY SPECIALIST at UNM Hospital?expand_more
Educational requirements for this role: High School or GED Equivalent required.
What category does the REGISTRATION & ELIGIBILITY SPECIALIST role belong to?expand_more
REGISTRATION & ELIGIBILITY SPECIALIST at UNM Hospital is part of the healthcare & nursing job category on Recrutus.