REGISTRATION & ELIGIBILITY SPECIALIST
Not Disclosed•Full-TimeOn-site
location_on99, Aztec Ave, Valencia County, New Mexico, 87002, United States
About the Team
This role is part of the Behavioral and Mental Health department within the BHO - Admitting/Registration unit at the University of New Mexico Health Systems. The team serves as the critical first point of contact for patients entering the healthcare system, ensuring a seamless transition from arrival to care. We are dedicated to maintaining high standards of operational efficiency while providing compassionate support to individuals and families navigating complex healthcare journeys.
About the Role
As a Registration and Admitting Specialist, you will manage the pre-registration and registration functions for our Ambulatory and Outpatient Operations. This position is vital for ensuring accurate patient data, verifying insurance coverage, and securing necessary prior authorizations before a patient receives care. You will act as the primary liaison between patients, clinical staff, and insurance providers, handling everything from scheduling and demographic verification to financial assistance applications.
Your day will involve a dynamic mix of front-desk operations and detailed administrative work. You will be the first contact for patients, including those in the custody of law enforcement, guiding them through the intake process and helping them navigate financial options such as UNM Health Systems assistance, NM Medicaid, and other state or federal programs. Beyond data entry and coding, you will serve as a resource for patients and families, connecting them with community resources and ensuring they understand their financial responsibilities. This role requires a professional demeanor and the ability to handle sensitive situations with empathy and efficiency, all while adhering to strict hospital policies and procedures.
Hiring Process
Candidates selected for an interview will be contacted directly by the hiring team to schedule a conversation regarding their qualifications and experience. Please note that this position requires a high school diploma or GED equivalent and at least two years of directly related experience. Bilingual proficiency in Keres, Tewa, Tiwa, Towa, Zuni, or Navajo is considered a valuable asset.
Equal Opportunity
We are an equal opportunity employer and value diversity at our institution. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Work location
Work model: On-site
99, Aztec Ave, Valencia County, New Mexico, 87002, United States
Similar Job Opportunities
Skills, education and keywords
Skills: Icd9, Icd10, CPT, Siemens Document Imaging, Siemens Scanning, Mosaa Certification, Medicaid, Medicare, English, Keres.
Education: High School or GED Equivalent required.
Frequently asked questions about REGISTRATION & ELIGIBILITY SPECIALIST at UNM Hospital
What does a REGISTRATION & ELIGIBILITY SPECIALIST at UNM Hospital do?expand_more
A REGISTRATION & ELIGIBILITY SPECIALIST at UNM Hospital is responsible for the following: Process applications for Medicaid and other state financial assistance programs; Assign ICD and CPT codes to obtain insurance authorizations for services; Coordinate patient appointments and refer patients to appropriate services; and Train registration personnel on business practices and financial assistance programs.
What are the requirements for this REGISTRATION & ELIGIBILITY SPECIALIST role?expand_more
To qualify for the REGISTRATION & ELIGIBILITY SPECIALIST at UNM Hospital position, applicants should have: High School or GED Equivalent; and 2 years directly related experience.
Where is the REGISTRATION & ELIGIBILITY SPECIALIST role at UNM Hospital located?expand_more
REGISTRATION & ELIGIBILITY SPECIALIST at UNM Hospital is based in 99, Aztec Ave, Valencia County, New Mexico, 87002, United States. This is a on-site role.