Registrar NCPS - Pinecrest (Full Time, Days)
Not Disclosed•Full-TimeOn-site
location_on11725, Southwest 69th Court, Pinecrest, Miami-Dade County, Florida, 33156, United States
About the Role
As a Customer Service representative at the NCPS-Pinecrest Center, you serve as the vital first point of contact for patients and their families. Your role is to ensure a welcoming and efficient experience, whether greeting individuals in person or assisting them over the telephone. You will be responsible for gathering essential demographic, financial, and medical information to accurately register patients and schedule their services.
In this position, you will navigate the intersection of patient care and administrative precision. Your day involves verifying insurance details, obtaining necessary authorizations and referrals, and collecting payments or explaining financial responsibilities like deductibles and co-pays. You will also manage the flow of patients in the office, ensuring they are properly registered, accompanied by legal guardians when required, and directed to the appropriate waiting areas.
Compliance and Confidentiality
This role requires strict adherence to federal regulations, including HIPAA and EMTALA, to protect patient privacy and ensure legal compliance. You will be entrusted with sensitive information and must maintain the highest standards of confidentiality while interacting with patients, families, and internal departments. The ability to remain calm under stress and communicate effectively in both English and Spanish is highly valued to serve our diverse community.
Hiring Process
Candidates with 1-3 years of customer service experience are encouraged to apply. Those with prior medical or healthcare office experience and fluency in Spanish will be given preference. The selection process focuses on identifying individuals who demonstrate strong communication skills, data entry accuracy, and the ability to follow complex instructions in a fast-paced environment.
Work location
Work model: On-site
11725, Southwest 69th Court, Pinecrest, Miami-Dade County, Florida, 33156, United States
Pinecrest, Florida
Key Responsibilities
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Similar Job Opportunities
Skills, education and keywords
Skills: Hipaa, Emtala, Spanish, Microsoft Office, Word, Excel, Outlook, Peds System.
Education: High school education or equivalent preferred.
Frequently asked questions about Registrar NCPS - Pinecrest (Full Time, Days) at Nicklaus Children's Health System
What does a Registrar NCPS - Pinecrest (Full Time, Days) at Nicklaus Children's Health System do?expand_more
A Registrar NCPS - Pinecrest (Full Time, Days) at Nicklaus Children's Health System is responsible for the following: Greets patients and families in person or on the telephone; Collects payments for deductibles, co-payments, and outstanding balances; Schedules physician or hospital services and confirms appointments; and Documents all patient activity in the computer system.
What are the requirements for this Registrar NCPS - Pinecrest (Full Time, Days) role?expand_more
To qualify for the Registrar NCPS - Pinecrest (Full Time, Days) at Nicklaus Children's Health System position, applicants should have: 1-3 years Customer service experience; High school education or equivalent preferred; Basic proficiency in Microsoft Office including Word, Excel, and Outlook; and Fluent in Spanish preferred.
Where is the Registrar NCPS - Pinecrest (Full Time, Days) role at Nicklaus Children's Health System located?expand_more
Registrar NCPS - Pinecrest (Full Time, Days) at Nicklaus Children's Health System is based in 11725, Southwest 69th Court, Pinecrest, Miami-Dade County, Florida, 33156, United States. This is a on-site role.