PS Telecommunicator II
Not Disclosed•Full-TimeOn-site
location_on901, West Gentry Parkway, Tyler, Smith County, Texas, 75702, United States
Purpose of the Position
This role serves as the critical first line of defense for public safety in the City of Tyler. As a Telecommunicator, you will be the voice and eyes of the Police and Fire departments, receiving incoming emergency and non-emergency calls to dispatch necessary units using advanced Computer Aided Dispatch (CAD) software. Beyond call handling, you will perform essential support duties that keep the communications center operating smoothly, ensuring that every unit on assignment is accounted for and that the community receives timely assistance.
About the Role
In this high-stakes environment, you will be the calm center of the storm. Your day will involve managing simultaneous events, from determining the nature and location of emergencies to maintaining constant radio contact with field units. You will monitor multiple public safety radio frequencies and CCTV security cameras, making sound decisions under pressure to prioritize incidents and update incident narratives in real-time.
The role requires more than just technical proficiency; it demands the ability to communicate clearly and effectively with upset or irate citizens while listening intently to gather vital information. You will learn the intricate geography of Tyler, Smith County, and surrounding areas to ensure units are dispatched to the right location quickly. Whether responding to unit requests for driver's license checks, clearing stolen items from the system, or assisting with Emergency Operations Center (EOC) callouts, your judgment and accuracy are vital to public safety.
Hiring and Interview Process
The selection process is rigorous and designed to ensure candidates are fully prepared for the demands of public safety communications. The process typically takes approximately six weeks and includes the following steps:
- Critical Test: Applicants will be tested on multi-tasking, listening comprehension, data entry, map reading, and typing speed.
- Medical Examination: A licensed physician will perform a medical exam and certify that the applicant is free of drug dependency or illegal drug usage.
- Psychological Examination: Candidates must pass a written examination and a clinical interview with a licensed psychologist.
- Background Investigation: This includes completing a Personal History Statement and releases for a comprehensive background check.
- Polygraph Examination: Administered as part of the background investigation, this test covers work history, driving history, military history, and involvement in criminal activities.
- Observation Period: Successful candidates will complete a four-hour observation period to witness a telecommunicator's daily tasks and responsibilities firsthand.
Please note that applicants who fail any required tests or are deemed unemployable during the background investigation may be restricted from reapplying for a period of time or indefinitely, depending on Texas Commission of Law Enforcement (TCOLE) regulations.
Equal Opportunity and Workplace Culture
The City of Tyler is committed to recruiting and employing individuals without regard to race, color, religion, sex, age, national origin, disability, genetic information, or veteran status. Employment decisions are made strictly on the basis of a person's ability to perform the essential functions of the job.
The City maintains a drug and alcohol-free workplace. All candidates are subject to pre-employment testing, which may include drug and alcohol screenings, work fitness evaluations, criminal background checks, and consumer reports. The City of Tyler also supports a policy of providing equal employment opportunity, continually reviewing its practices to ensure that equality is both an ideal and a fact for all employees.
Work location
Work model: On-site
901, West Gentry Parkway, Tyler, Smith County, Texas, 75702, United States
Tyler, Texas
Key Responsibilities
- check_circleReceive emergency and non-emergency calls for Police, Fire, and EMS services
- check_circleDispatch necessary units and transfer calls to appropriate emergency services
- check_circleMonitor public safety radio frequencies and CCTV security cameras
- check_circleEnter and clear stolen or wanted persons and items from the computer system
- check_circleMaintain radio contact and track the status of all units on assignment
- check_circleUpdate incident narratives with additional information and priority changes
- check_circlePerform computer checks on driver's licenses, warrants, and vehicle registrations
- check_circleAssist in the operation of cable overrides and callouts to the Emergency Operations Center
Requirements
- verifiedHigh School Diploma or GED
- verified35 WPM typing speed
- verifiedPass medical examination
- verifiedPass psychological examination
- verifiedPass background investigation
- verifiedPass polygraph examination
- verifiedPass critical test
- verifiedNo person under 18 years of age
- verifiedDrug and alcohol free workplace compliance
Similar Job Opportunities
Public Safety Communications Director
Buncombe County Government • Asheville, North Carolina
$107k-172karrow_forward
Dispatcher
Life Care Medical Billing Company • Jackson Township, Ohio
Not Disclosedarrow_forward
Student Leadership Coordinator
Coast Community College District • Costa Mesa, California
Not Disclosedarrow_forward
Skills, education and keywords
Skills: Computer Aided Dispatch, English, Typing, FCC Broadcasting Procedures, CCTV, Radio Dispatch Equipment.
Education: High School Diploma or GED required.
Frequently asked questions about PS Telecommunicator II at City Of Tyler - Municipal Government
What does a PS Telecommunicator II at City Of Tyler - Municipal Government do?expand_more
In this PS Telecommunicator II at City Of Tyler - Municipal Government role, you will receive emergency and non-emergency calls for police, fire, and ems services; dispatch necessary units and transfer calls to appropriate emergency services; monitor public safety radio frequencies and cctv security cameras; and enter and clear stolen or wanted persons and items from the computer system.
What are the requirements for this PS Telecommunicator II role?expand_more
To qualify for the PS Telecommunicator II at City Of Tyler - Municipal Government position, applicants should have: High School Diploma or GED; 35 WPM typing speed; Pass medical examination; Pass psychological examination; Pass background investigation; and Pass polygraph examination.
Where is the PS Telecommunicator II role at City Of Tyler - Municipal Government located?expand_more
PS Telecommunicator II at City Of Tyler - Municipal Government is based in 901, West Gentry Parkway, Tyler, Smith County, Texas, 75702, United States. This is a on-site role.
Is this PS Telecommunicator II job remote, hybrid, or on-site?expand_more
City Of Tyler - Municipal Government has listed this PS Telecommunicator II role as on-site.
How much experience is required for this PS Telecommunicator II role?expand_more
Candidates for PS Telecommunicator II at City Of Tyler - Municipal Government should have mid level.
What skills do you need for the PS Telecommunicator II role at City Of Tyler - Municipal Government?expand_more
Key skills for PS Telecommunicator II at City Of Tyler - Municipal Government include Computer Aided Dispatch; English; Typing; FCC Broadcasting Procedures; CCTV; and Radio Dispatch Equipment.
What education is required for PS Telecommunicator II at City Of Tyler - Municipal Government?expand_more
Educational requirements for this role: High School Diploma or GED required.
What category does the PS Telecommunicator II role belong to?expand_more
PS Telecommunicator II at City Of Tyler - Municipal Government is part of the admin job category on Recrutus.