PS Patient Relations Coordinator
Not Disclosed•Full-TimeOn-site
location_on418, Winchester Street, Murray, Salt Lake County, Utah, 84107, United States
About the Role
This position serves as a vital liaison between patients, families, and the organization, managing the complaint process through the customer service department. Acting as an additional resource for managers and providers, the role focuses on de-escalating dissatisfaction and negotiating resolutions with authority granted by the Director. While this position does not provide direct patient care, it is integral to implementing and supporting patient safety initiatives, including the identification, reporting, investigation, and prevention of events.
The role operates within a dynamic ambulatory group consisting of 12 pediatric subspecialty divisions and service lines. These clinics practice primarily at Primary Children's Outpatient Specialty Center, Primary Children's Riverton, Primary Children's Layton, Primary Children's Lehi (Miller Campus), 6th South Clinic, and various satellite clinics. The pediatric ambulatory clinics at the Outpatient Specialty Center operate in shared space (site-of-service 11 and 22) alongside Primary Children's Hospital and other University and community pediatric providers. The incumbent may also assist with patient experience and safety across pediatric surgery departments.
About the Team
You will work collaboratively with Department leadership, Primary Children's Hospital (PCH), and physician faculty members. The team is dedicated to providing healthcare patient services with a focus on risk mitigation, quality improvement, and patient safety. This role partners with the Risk Management department to manage non-litigation, high-level complaints and grievances, ensuring that all investigations and resolutions align with regulatory requirements.
Benefits & Culture
The University of Utah offers a comprehensive benefits package designed to support employee well-being and professional growth. This includes excellent health care coverage at affordable rates, a 14.2% retirement contribution, and generous paid leave time with 11 paid holidays. Employees enjoy a 50% tuition reduction for themselves, spouses, and dependent children, along with flex spending accounts and University-provided basic life insurance.
Additional perks include free transit on most UTA services, a variety of elective insurance options (disability, critical illness, pet insurance, etc.), and employee discounts on products and services ranging from cell phones to travel. Professional development opportunities are also available. For more details, visit benefits.utah.edu.
Equal Opportunity
We are committed to protecting our patients, coworkers, and community. As a patient-sensitive position, all employees must fulfill associated requirements, including immunization according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs. The University of Utah is an Equal Opportunity Employer and values diversity in all its forms.
Work location
Work model: On-site
418, Winchester Street, Murray, Salt Lake County, Utah, 84107, United States
Murray, Utah
Key Responsibilities
- check_circleEvaluate patient relation issues to determine appropriate actions for risk mitigation
- check_circleInvestigate complaints and review circumstances with involved parties to recommend resolutions
- check_circleNegotiate resolutions for patient and family concerns within granted authority
- check_circleMaintain all files, emails, and documents associated with patient relations investigations
- check_circleProvide clinical relations education, training, and consultation as appropriate
- check_circleDocument events within the Event System in compliance with regulatory bodies
- check_circleCollaborate with Patient Accounts on billing adjustments and administrative holds
- check_circleDevelop and coordinate verbal or written responses to patient and family concerns
- check_circlePartner with Risk Management to handle non-litigation high-level complaints and grievances
Requirements
- verifiedBachelor's degree in a health care related field
- verifiedTwo years of health care, operational, or business experience
- verifiedImmunized according to CDC standards and hospital policy
Nice to Have
Previous work experience in risk management, quality improvement, or a patient safety related field.
Benefits & Perks
check_circleExcellent health care coverage at affordable ratescheck_circle14.2% retirement contributionscheck_circleGenerous paid leave timecheck_circle11 paid Holidays per year50% tuition reduction for employees, spouses, and dependent children
Similar Job Opportunities
Skills, education and keywords
Skills: Risk Management, Quality Improvement, Patient Safety.
Education: Bachelor's degree in a health care related field or equivalent experience.
Frequently asked questions about PS Patient Relations Coordinator at University of Utah - Employment
What does a PS Patient Relations Coordinator at University of Utah - Employment do?expand_more
Day-to-day, the PS Patient Relations Coordinator at University of Utah - Employment will evaluate patient relation issues to determine appropriate actions for risk mitigation; investigate complaints and review circumstances with involved parties to recommend resolutions; negotiate resolutions for patient and family concerns within granted authority; and maintain all files, emails, and documents associated with patient relations investigations.
What are the requirements for this PS Patient Relations Coordinator role?expand_more
To qualify for the PS Patient Relations Coordinator at University of Utah - Employment position, applicants should have: Bachelor's degree in a health care related field; Two years of health care, operational, or business experience; and Immunized according to CDC standards and hospital policy.
Where is the PS Patient Relations Coordinator role at University of Utah - Employment located?expand_more
PS Patient Relations Coordinator at University of Utah - Employment is based in 418, Winchester Street, Murray, Salt Lake County, Utah, 84107, United States. This is a on-site role.
Is this PS Patient Relations Coordinator job remote, hybrid, or on-site?expand_more
University of Utah - Employment has listed this PS Patient Relations Coordinator role as on-site.
How much experience is required for this PS Patient Relations Coordinator role?expand_more
PS Patient Relations Coordinator at University of Utah - Employment typically requires 2+ years of relevant experience at the mid level level.
What skills do you need for the PS Patient Relations Coordinator role at University of Utah - Employment?expand_more
Key skills for PS Patient Relations Coordinator at University of Utah - Employment include Risk Management; Quality Improvement; and Patient Safety.
What education is required for PS Patient Relations Coordinator at University of Utah - Employment?expand_more
Educational requirements for this role: Bachelor's degree in a health care related field or equivalent experience.
What category does the PS Patient Relations Coordinator role belong to?expand_more
PS Patient Relations Coordinator at University of Utah - Employment is part of the healthcare & nursing job category on Recrutus.