Product Support Specialist
Not Disclosed•Full-TimeOn-site
location_on3303, Tarrant Spring Trail, Brierwood Hills, Fort Wayne, Allen County, Indiana, 46804, United States
About the Team
The Marvin Technical Support Department delivers exceptional, timely, and professional support to customers by providing expert guidance on product capabilities, limitations, special pricing, and estimating. This team collaborates cross-functionally with departments such as Manufacturing, R&D, Quality, Engineering, Purchasing, and Signature Services to ensure accurate and efficient solutions.
A core objective of the department is responsiveness. Faced with complex and highly specific customer requests, the team strives to meet exact specifications or, when not feasible, offer well-considered alternative solutions.
About the Role
This position is based in Warroad, MN. If you need to relocate for this role, Marvin has a variety of benefit offerings to support your move.
You will join a family-owned and -led window and door company that has been at the forefront of designing, building, and engineering premium, award-winning products for more than a century. As a team member, you will support and educate dealers, channel partners, and trade professionals while solving complex, customized, and non-recurring challenges using creative problem-solving.
Our Culture and Values
Marvin is committed to creating better ways of living. Together, we uphold our values and foster a culture where safety and the wellbeing of our people come first. We take a "better living" approach with benefits to support you at work and beyond.\n Marvin is proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture quality products including Infinity Replacement Windows and Doors, and TruStile Doors. Join the more than 8,000 Marvin team members to experience a community full of opportunities.
Equal Opportunity
Marvin is an Equal Opportunity Employer committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at CareerSupport@marvin.com.
Work location
Work model: On-site
3303, Tarrant Spring Trail, Brierwood Hills, Fort Wayne, Allen County, Indiana, 46804, United States
Similar Job Opportunities
Skills, education and keywords
Skills: Autocad, Microsoft Office, Estimating, Drafting, Construction.
Education: Associate or bachelor's degree preferred in Engineering, Drafting, Construction Management, Architecture, or related field; Associate or bachelor's degree preferred in Engineering, Drafting, Construction Management, Architecture, or related field.
Frequently asked questions about Product Support Specialist at Marvin
What does a Product Support Specialist at Marvin do?expand_more
A Product Support Specialist at Marvin is responsible for the following: Respond to customer inquiries regarding product capabilities, limitations, and specifications; Prepare pricing, estimates, structural analyses, and AutoCAD drawings; Solve complex, customized, and non-recurring challenges using creative problem-solving; and Collaborate cross-functionally to align product options with production capabilities.
What are the requirements for this Product Support Specialist role?expand_more
Marvin is looking for candidates who meet the following requirements: Associate or bachelor's degree preferred in Engineering, Drafting, Construction Management, Architecture, or related field; 2–4 years of experience in estimating, drafting, or construction; Experience in AutoCAD; Experience in Microsoft Office; and Strong understanding of the construction industry.
Where is the Product Support Specialist role at Marvin located?expand_more
Product Support Specialist at Marvin is based in 3303, Tarrant Spring Trail, Brierwood Hills, Fort Wayne, Allen County, Indiana, 46804, United States. This is a on-site role.