Personal Banker
Not Disclosed•Full-TimeOn-site
location_on1160, Hawthorne Avenue, Apopka, Orange County, Florida, 32703, United States
About the Team
At PNC, our people are our greatest differentiator and competitive advantage. We are united in delivering the best experience for our customers, working together to foster an inclusive workplace culture where all employees feel respected, valued, and have the opportunity to contribute to the company's success. PNC is an in-office company that fosters a collaborative and supportive environment where employees can thrive.
About the Role
As a Personal Banker within PNC's Retail Branch organization, you will be based at the DENOVO Welch Road BRANCH in Apopka, FL. In this role, you will be the face of the bank, acquiring and deepening the branch customer base through proactive sales and service activities. You will manage the customer experience by identifying opportunities to improve financial wellbeing and collaborating with ecosystem partners to grow the customer's share of wallet.
Your day will involve driving proactive sales conversations through internal and outbound interactions, including outbound calling, service-to-sales transitions, and effective lobby engagement. You will deliver a full PNC conversation with every client interaction to identify appropriate solutions, leveraging community Centers of Influence to acquire and retain relationships. Additionally, you will apply product knowledge to solve customer problems effectively and manage risk by adhering to all policies and procedures to ensure efficient and accurate branch operations.
Hiring Process & Application
To learn more about this opportunity, please watch the provided video. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location.
Please note that PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Candidates being considered will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Equal Opportunity & Culture
At PNC, we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com with "accommodation request" in the subject line, including your name, job ID, and preferred method of contact.
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
For California residents, please refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices.
Work location
Work model: On-site
1160, Hawthorne Avenue, Apopka, Orange County, Florida, 32703, United States
Apopka, Florida
Key Responsibilities
- check_circleAcquire and deepen the branch customer base through proactive sales and service activities
- check_circleDrive proactive sales conversations via outbound calling, lobby engagement, and appointment setting
- check_circleManage customer experience by identifying opportunities to improve financial wellbeing
- check_circleEducate customers on financial transaction options using technology and resources
- check_circleManage risk by adhering to policies and procedures to ensure accurate branch operations
- check_circleApply product knowledge to identify, mitigate, and solve customer problems effectively
Requirements
- verifiedAssociates degree or equivalent
- verified3+ years experience
- verifiedBackground checks required by Consumer Financial Protection Bureau
- verifiedNo criminal history per FDIA Section 19
- verifiedNo visa sponsorship or STEM OPT
Nice to Have
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
Benefits & Perks
check_circleMedical, prescription drug coverage with Health Savings Account featurecheck_circleDental and vision optionscheck_circleEmployee and spouse/child life insurancecheck_circleShort and long-term disability protection401(k) with PNC match
Similar Job Opportunities
Skills, education and keywords
Skills: Banking, Customer Experience, Customer Service, Proactive Sales, Banking Products, Digital Awareness, Retail Lending, Selling.
Education: Associates or equivalent degree required, or equivalent experience.
Frequently asked questions about Personal Banker at PNC
What does a Personal Banker at PNC do?expand_more
Day-to-day, the Personal Banker at PNC will acquire and deepen the branch customer base through proactive sales and service activities; drive proactive sales conversations via outbound calling, lobby engagement, and appointment setting; manage customer experience by identifying opportunities to improve financial wellbeing; and educate customers on financial transaction options using technology and resources.
What are the requirements for this Personal Banker role?expand_more
To qualify for the Personal Banker at PNC position, applicants should have: Associates degree or equivalent; 3+ years experience; Background checks required by Consumer Financial Protection Bureau; No criminal history per FDIA Section 19; and No visa sponsorship or STEM OPT.
Where is the Personal Banker role at PNC located?expand_more
Personal Banker at PNC is based in 1160, Hawthorne Avenue, Apopka, Orange County, Florida, 32703, United States. This is a on-site role.
Is this Personal Banker job remote, hybrid, or on-site?expand_more
PNC has listed this Personal Banker role as on-site.
How much experience is required for this Personal Banker role?expand_more
Personal Banker at PNC typically requires 3+ years of relevant experience at the mid level level.
What skills do you need for the Personal Banker role at PNC?expand_more
Key skills for Personal Banker at PNC include Banking; Customer Experience; Customer Service; Proactive Sales; Banking Products; Digital Awareness; Retail Lending; and Selling.
What education is required for Personal Banker at PNC?expand_more
Educational requirements for this role: Associates or equivalent degree required, or equivalent experience.
What category does the Personal Banker role belong to?expand_more
Personal Banker at PNC is part of the customer services job category on Recrutus.