Universal Banker
Not Disclosed•Full-TimeOn-site
location_on420, East Genesee Street, Downtown, City of Syracuse, Onondaga County, New York, 13202, United States
About the Role
This position serves as the frontline ambassador for M&T Bank's branch customer experience, specializing in sales, service, and digital engagement for both Consumer and Business Banking clients. As a Teller, you will support daily branch operations while acting as a key driver of sales and customer satisfaction. The role is designed for individuals who can seamlessly transition between processing transactions, managing the lobby, and identifying opportunities to solve complex banking needs.
In this capacity, you will hold scheduled and walk-in appointments to understand customer goals, offering tailored advice on banking solutions and encouraging the adoption of digital tools. You will serve as a critical link between customers and the broader bank, referring complex needs to specialized partners while ensuring a differentiated, empathetic experience in every interaction. The role requires adaptability, allowing you to function in multiple capacities—from new account openings and loan origination support to problem resolution and transaction processing.
Company Culture & Commitment
M&T Bank is dedicated to promoting an environment that supports belonging and reflects our brand values. We seek team members who exemplify empathy, customer centricity, flexibility, digital fluency, and an entrepreneurial spirit. As part of our team, you will play a vital role in maintaining the integrity of our operations by adhering to strict compliance standards, including Anti-Money Laundering (AML), Bank Secrecy Act (BSA), and Know Your Customer (KYC) processes.
We are committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD), with specific compensation determined by the successful candidate's unique combination of knowledge, skills, and experience.
Location
This opportunity is based in Syracuse, New York, United States of America.
Work location
Work model: On-site
420, East Genesee Street, Downtown, City of Syracuse, Onondaga County, New York, 13202, United States
City of Syracuse, New York
Key Responsibilities
Similar Job Opportunities
Skills, education and keywords
Skills: Aml, Bsa, KYC, Federal Safe Act.
Education: High school diploma or equivalent (GED) required.
Frequently asked questions about Universal Banker at M&T Bank
What does a Universal Banker at M&T Bank do?expand_more
In this Universal Banker at M&T Bank role, you will educate customers on banking solutions and make recommendations based on their needs; manage lobby interactions by greeting customers and solving their banking needs; resolve and log customer complaints accurately in the appropriate system; and review and approve consumer and business banking customer overdrafts.
What are the requirements for this Universal Banker role?expand_more
To qualify for the Universal Banker at M&T Bank position, applicants should have: High school diploma or equivalent (GED); Minimum 1 year's proven retail sales, call center, customer service, or telesales experience; Proficiency with internet user-level technology; and Registration requirements under the Federal SAFE Act.
Where is the Universal Banker role at M&T Bank located?expand_more
Universal Banker at M&T Bank is based in 420, East Genesee Street, Downtown, City of Syracuse, Onondaga County, New York, 13202, United States. This is a on-site role.