PBX Phone Operator - Full Time

About Aulani, A Disney Resort and Spa

Come and join the magic at Aulani, where the Spirit of Aulani comes to life through exceptional guest experiences. As a premier resort destination, our mission is to create unforgettable moments for our guests while fostering a supportive and vibrant community for our Cast Members.

About the Role

As an Operator, you will be the first point of contact for our guests, providing the initial "Spirit of Aulani" experience before they even arrive. You will answer phones and assist with pre-arrival needs, ensuring a seamless transition from inquiry to stay. Once guests arrive, you will continue to provide outstanding service by assisting them with in-house questions, ensuring their needs are not only met but exceeded.

This role requires maintaining a pleasant, engaging, and positive demeanor—delivering "a smile in your voice"—while managing constant communication via a phone station. You will act as a central hub, dispatching guest calls, assisting Cast Members, and handling special requests with high attention to detail and exceptional listening skills. The position demands the ability to remain calm in highly stressful situations, navigate emergency procedures, and possess a deep knowledge of Resort offerings, the Hawaiian islands, and the surrounding area.

You may also be cross-utilized in other roles, such as Front Desk and Arrival Staff Agent or Concierge Agent, assisting with check-in/out processes, room inquiries, dining reservations, and event schedules.

Hiring Process

To apply, click "Apply for this job" below. The employment application will open in a new window. Please complete all pages of the application by clicking "Next" on each page, then "Submit" on the final page.

Schedule and Training

This is a full-time role requiring full availability seven days a week, including early mornings, late nights, weekends, and holidays. Immediately following your start date, you must have full availability (day and evening) for 7–8 weeks to complete training. Additional planned time off, such as vacations or non-paid time off, may not be available until the New Year.

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.