Patient Services Representative (PSR) - Children's Neurology Clinic
Not Disclosed•Full-TimeOn-site
location_onMain Street Parking Garage, 119, West Main Street, Central Business District, Oklahoma City, Oklahoma County, Oklahoma, 73102, United States
About the Role
The Patient Services Representative serves as the first point of contact for families visiting the HB Children's Neurology Clinic. This role is vital to ensuring the smooth operation of the facility, coordinating patient schedules, and providing essential clerical support. Whether at Level 1 or Level 2, the representative plays a key part in facilitating communication between patients, providers, and the clinic's administrative systems.
Day in the Life
You will greet patients as they arrive, managing the flow of the clinic with a welcoming demeanor. Your day involves coordinating complex schedules for patients requiring multiple services, verifying insurance eligibility, and handling financial transactions with accuracy. You will act as a liaison for families, explaining clinic operations, promoting the patient portal, and assisting with referrals and financial assistance programs. Additionally, you will manage patient records, ensuring all documentation is complete and accurate within the electronic medical record system.
Hiring Process
Candidates may be hired as a Patient Services Representative Level 1 or Level 2, depending on their individual experience, expertise, and qualifications. Current OU Health employees should log in via the internal portal to apply.
Our Commitment to Diversity
OU Health is an equal opportunity employer. We are dedicated to creating a supportive environment where diverse backgrounds and perspectives are valued.
Work location
Work model: On-site
Main Street Parking Garage, 119, West Main Street, Central Business District, Oklahoma City, Oklahoma County, Oklahoma, 73102, United States
Oklahoma City, Oklahoma
Key Responsibilities
- check_circleSchedule patient appointments via telephone or in person
- check_circleObtain and update patient demographics for new and established patients
- check_circleDistribute encounter forms and ensure required signatures are present
- check_circlePull and file patient charts including lab and hospital information
- check_circlePromote the patient portal and discuss financial accounts with patients
- check_circleVerify insurance eligibility and secure referrals for HMO patients
- check_circleUpload insurance cards and copy medical records into the EMR
- check_circlePrepare ancillary forms for services such as x-rays and vascular procedures
- check_circleCollect and verify proof of income to determine sliding scale discounts
- check_circleAccept payments, write receipts, and balance daily cash drawers
Requirements
- verifiedHigh School Diploma or GED
- verified1+ years professional work experience (Level 1)
- verified3+ years customer service experience including 6 months in clinical environment (Level 2)
- verifiedProficient with Microsoft Office tools
- verifiedKnowledge of hospital policies and procedures
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Office, Keyboarding.
Education: High School Diploma or GED required for Level 1 and Level 2 positions.
Frequently asked questions about Patient Services Representative (PSR) - Children's Neurology Clinic at OU Health
What does a Patient Services Representative (PSR) - Children's Neurology Clinic at OU Health do?expand_more
In this Patient Services Representative (PSR) - Children's Neurology Clinic at OU Health role, you will schedule patient appointments via telephone or in person; obtain and update patient demographics for new and established patients; distribute encounter forms and ensure required signatures are present; and pull and file patient charts including lab and hospital information.
What are the requirements for this Patient Services Representative (PSR) - Children's Neurology Clinic role?expand_more
OU Health is looking for candidates who meet the following requirements: High School Diploma or GED; 1+ years professional work experience (Level 1); 3+ years customer service experience including 6 months in clinical environment (Level 2); Proficient with Microsoft Office tools; and Knowledge of hospital policies and procedures.
Where is the Patient Services Representative (PSR) - Children's Neurology Clinic role at OU Health located?expand_more
Patient Services Representative (PSR) - Children's Neurology Clinic at OU Health is based in Main Street Parking Garage, 119, West Main Street, Central Business District, Oklahoma City, Oklahoma County, Oklahoma, 73102, United States. This is a on-site role.
Is this Patient Services Representative (PSR) - Children's Neurology Clinic job remote, hybrid, or on-site?expand_more
OU Health has listed this Patient Services Representative (PSR) - Children's Neurology Clinic role as on-site.
How much experience is required for this Patient Services Representative (PSR) - Children's Neurology Clinic role?expand_more
Patient Services Representative (PSR) - Children's Neurology Clinic at OU Health typically requires 1+ years of relevant experience at the entry level level.
What skills do you need for the Patient Services Representative (PSR) - Children's Neurology Clinic role at OU Health?expand_more
Key skills for Patient Services Representative (PSR) - Children's Neurology Clinic at OU Health include Microsoft Office; and Keyboarding.
What education is required for Patient Services Representative (PSR) - Children's Neurology Clinic at OU Health?expand_more
Educational requirements for this role: High School Diploma or GED required for Level 1 and Level 2 positions.
What category does the Patient Services Representative (PSR) - Children's Neurology Clinic role belong to?expand_more
Patient Services Representative (PSR) - Children's Neurology Clinic at OU Health is part of the healthcare & nursing job category on Recrutus.