Patient Services Associate - Behavioral Health Service Line

About the Organization

The University of Arkansas for Medical Sciences (UAMS) is a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. As a collaborative health care organization, UAMS champions its mission to improve patient care and the lives of Arkansans.

About the Role

The Patient Services Associate (PSA) serves as a specifically trained member of the unit-based care team within the Behavioral Health Service Line (BHSL) General Adult Inpatient Unit. Located in the Psychiatric Research Institute building on the main UAMS campus, this role provides essential clerical and patient care support. Working under the direct supervision of the Clinical Services Manager and the direction of the RN, the PSA bridges administrative needs with patient support, ensuring the smooth operation of the nursing unit.

In this day-to-day capacity, the PSA acts as the receptionist for the unit, assisting with the processing of medical records for patient admissions and discharges. The role involves actively communicating with the nursing team to obtain patient reports, relay patient requests or complaints, and carry out delegated plans of care using a multidisciplinary approach. The PSA is a vital resource for patients and visitors, offering solutions to problems and notifying appropriate staff of issues requiring prompt intervention.

Application Instructions

To apply, please click the Apply link on the University of Arkansas System Career Site. All application materials must be uploaded to the system; do not send documents directly to the recruitment contact email.

For Current UAMS Employees: Log in to Workday via MyApps.Microsoft.com, then access "Find Jobs" from the search bar to view and apply for open positions. Students should search for "Find Jobs for Students."

Required Documents:

• Resume
• List of three professional references (including name, email, and business title)

Application Deadline: All job postings close at 12:01 a.m. CT on the specified Closing Date (05/27/2026). If you exit the application before submitting, your progress will be saved as a draft and can be completed later via "My Draft Applications" on your Candidate Home page.

Equal Opportunity & Legal Information

The University of Arkansas is an equal opportunity institution and does not discriminate in its education programs or activities on the basis of age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions regarding Title IX may be directed to the University's Title IX Coordinator.

Pre-employment Screening: This position is subject to pre-employment screening, including adult and child maltreatment checks, annual TB screening, criminal background checks, and substance abuse testing. A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law; any criminal history will be evaluated in relation to job responsibilities and business necessity.

Work Authorization: Persons must have proof of legal authority to work in the United States on the first day of employment.

Contact: For general application assistance or questions about this posting, please contact Human Resources at askrecruitment@uams.edu.