Patient Service Representative - Occupational Health and Urgent Care
Not Disclosed•Part-TimeOn-site
location_onPandarama School, 1118, North 7th Street Trafficway, Strawberry Hill, Northeast, Kansas City, Wyandotte County, Kansas, 66101, United States
About the Role
The Patient Service Representative (PSR) is a vital member of the physician's care team at the Medical Pavilion, dedicated to creating a pleasant and seamless patient experience within our ambulatory clinic. As the first point of contact, you will manage front desk operations, ensuring that every interaction—from greeting visitors to processing complex appointment requests—reflects the high standards of the University of Kansas Health System.
In this PRN role, you will support the daily rhythm of Occupational Health and Urgent Care. Your day involves coordinating patient itineraries, managing high-volume check-ins and check-outs, and assisting patients with MyChart activation and self-check-in tools. You will work closely with providers and the clinical team to ensure they are prepared for their daily appointments, while also handling essential administrative tasks like insurance verification, copay collection, and external medical record processing.
This position offers the flexibility of evening and weekend hours to meet the needs of our community and staffing requirements. You will be expected to provide coverage at alternate locations as delegated by management to ensure critical staffing levels are met.
Work location
Work model: On-site
Pandarama School, 1118, North 7th Street Trafficway, Strawberry Hill, Northeast, Kansas City, Wyandotte County, Kansas, 66101, United States
Kansas City, Kansas
Key Responsibilities
- check_circleSchedule internal and external appointments, telehealth visits, and procedures using Epic Cadence
- check_circleAssist patients with MyChart activation and online check-in support
- check_circleRoom patients in outpatient clinic and support self-check-in workflows
- check_circleSchedule follow-up diagnostic and therapeutic orders based on provider instructions
- check_circleMaintain workspace cleanliness and follow PPE and environmental health guidelines
- check_circleRegister patients by entering demographics, verifying insurance, and processing referrals
- check_circleCheck patients in and out while securing signatures for consent and financial forms
- check_circleCollect point-of-service payments including copays, co-insurance, and deductibles
Requirements
- verifiedHigh School Graduate or GED
- verified1 or more years customer service or health care experience
- verifiedAbility to maintain patient confidentiality
- verifiedAbility to read, write, speak, and understand English
- verifiedBasic computer skills including Microsoft Excel, Word, Outlook, and Teams
Nice to Have
College coursework completed towards an Associate's or Bachelor's Degree. Clerical, registration, and/or customer service experience within a health care setting. Bilingual skills with documented proof of competencies via language proficiency assessments.
Similar Job Opportunities
Skills, education and keywords
Skills: Mychart, Emr, Epic Cadence, Microsoft Excel, Outlook, Teams, Hmo, Ppo, Medicare.
Education: High School Graduate or GED required; College coursework towards Associate's or Bachelor's Degree preferred; College coursework towards Associate's or Bachelor's Degree preferred.
Frequently asked questions about Patient Service Representative - Occupational Health and Urgent Care at The University of Kansas Health System
What does a Patient Service Representative - Occupational Health and Urgent Care at The University of Kansas Health System do?expand_more
A Patient Service Representative - Occupational Health and Urgent Care at The University of Kansas Health System is responsible for the following: Schedule internal and external appointments, telehealth visits, and procedures using Epic Cadence; Assist patients with MyChart activation and online check-in support; Room patients in outpatient clinic and support self-check-in workflows; and Schedule follow-up diagnostic and therapeutic orders based on provider instructions.
What are the requirements for this Patient Service Representative - Occupational Health and Urgent Care role?expand_more
The University of Kansas Health System is looking for candidates who meet the following requirements: High School Graduate or GED; 1 or more years customer service or health care experience; Ability to maintain patient confidentiality; Ability to read, write, speak, and understand English; and Basic computer skills including Microsoft Excel, Word, Outlook, and Teams.
Where is the Patient Service Representative - Occupational Health and Urgent Care role at The University of Kansas Health System located?expand_more
Patient Service Representative - Occupational Health and Urgent Care at The University of Kansas Health System is based in Pandarama School, 1118, North 7th Street Trafficway, Strawberry Hill, Northeast, Kansas City, Wyandotte County, Kansas, 66101, United States. This is a on-site role.
Is this Patient Service Representative - Occupational Health and Urgent Care job remote, hybrid, or on-site?expand_more
The University of Kansas Health System has listed this Patient Service Representative - Occupational Health and Urgent Care role as on-site.
How much experience is required for this Patient Service Representative - Occupational Health and Urgent Care role?expand_more
Patient Service Representative - Occupational Health and Urgent Care at The University of Kansas Health System typically requires 1+ years of relevant experience at the entry level level.
What skills do you need for the Patient Service Representative - Occupational Health and Urgent Care role at The University of Kansas Health System?expand_more
Key skills for Patient Service Representative - Occupational Health and Urgent Care at The University of Kansas Health System include Mychart; Emr; Epic Cadence; Microsoft Excel; Outlook; Teams; Hmo; and Ppo.
What education is required for Patient Service Representative - Occupational Health and Urgent Care at The University of Kansas Health System?expand_more
Educational requirements for this role: High School Graduate or GED required; College coursework towards Associate's or Bachelor's Degree preferred; and College coursework towards Associate's or Bachelor's Degree preferred.
What category does the Patient Service Representative - Occupational Health and Urgent Care role belong to?expand_more
Patient Service Representative - Occupational Health and Urgent Care at The University of Kansas Health System is part of the healthcare & nursing job category on Recrutus.