Patient Service Representative

About Quantum Health

Founded in 1999, Quantum Health is an independent healthcare navigation organization headquartered in Central Ohio. We believe no one should have to navigate the complexity of healthcare alone. Our mission is to make healthcare simpler and more effective for our members. We are a big-hearted, tech-savvy team committed to ensuring our members get the care they need at the most affordable cost—we call ourselves Healthcare Warriors®.

With more than 2,000 employees and counting, we are committed to building diverse and inclusive teams. If you're excited about this role, we encourage you to apply—even if you don't meet every requirement.

The Impact You'll Make

As a Patient Service Representative, you will play a crucial role in helping members navigate their healthcare journey with confidence. You will be their main point of contact, assisting with questions about benefits, claims, and provider options while ensuring they receive the right care at the right time. Your ability to listen, problem-solve, and provide clear guidance will directly impact their healthcare experience. Through each interaction, you will not only resolve concerns but also empower members with knowledge to make informed decisions about their care.

Beyond answering questions, you will proactively identify potential cost-saving opportunities, advocate for necessary services, and collaborate with internal teams to streamline healthcare access. Whether it's helping a member understand their medical bills, coordinating pharmacy needs, or removing barriers to care, your support will make a meaningful difference in their lives.

Why Join Us?

As the first point of contact for our members, you will have a direct impact on their healthcare experience—solving real problems, providing clarity, and ensuring they get the care they need when they need it. You will have access to training, mentorship, and advancement opportunities supported by a dedicated Learning and Development team. We foster an engaging work culture that is collaborative, inclusive, and community-driven, featuring team-building activities and social events.

While this role begins with strong in-office collaboration during onboarding, successful team members may transition to a hybrid schedule with manager approval. We are proud to be recognized as a Best Place to Work for 15+ years, with a dedication to diversity, philanthropy, and sustainability.

Hiring Process

Ready to make an impact? If you're looking for a career where you can help others while growing professionally, we want to hear from you!

The Process:

1. Application
2. Phone Screen
3. Online Assessment(s)
4. Interview(s)
5. Offer
6. Background Check

Internal Associates: Already a Healthcare Warrior? Apply internally through Jobvite.

Note: Hiring classes are scheduled for June 2026+. Please watch the "What it means to Warrior with us" video for more context on our culture.

Equal Opportunity & Campus Policies

Quantum Health welcomes everyone. We value our diverse team and suppliers, we're committed to empowering our ERGs, and we're proud to be an equal opportunity employer.

To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.

Recruiting Safety: Authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. We will never ask for personally identifiable information such as Date of Birth, Social Security Number, or banking details via email. If you believe you've encountered a recruiting scam, report it to the Federal Trade Commission and your state's Attorney General.