Patient Service Representative
Not Disclosed•Full-TimeOn-site
location_onNorth 87th Street, El Paseo, McCormick Ranch, Scottsdale, Maricopa County, Arizona, 85258, United States
About the Role
Under the direction of the practice manager or lead patient service representative, the Patient Service Representative serves as the face of Arizona Center for Cancer Care. This role is dedicated to the daily maintenance of front office functions, ensuring high levels of customer service for every patient interaction.
You will be the primary point of contact for patients, managing the full spectrum of front-desk operations from greeting and registration to scheduling and check-out. The position requires a professional demeanor when communicating with patients, physicians, office staff, and external vendors. You will handle sensitive patient information with discretion, ensuring accurate documentation in the Electronic Medical Record (EMR) while maintaining composure and empathy, even when dealing with difficult situations or irritated patients.
Equal Opportunity Employer
Arizona Center for Cancer Care provides equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.
Work location
Work model: On-site
North 87th Street, El Paseo, McCormick Ranch, Scottsdale, Maricopa County, Arizona, 85258, United States
Scottsdale, Arizona
Key Responsibilities
- check_circleGreet and register all incoming patients professionally
- check_circleSchedule patient appointments in EMR according to standard operating procedures
- check_circleObtain accurate demographic and insurance information during patient registration
- check_circleCollect patient accounts and co-payments while maintaining daily accounting records
- check_circleAnswer telephone calls promptly and route inquiries to appropriate staff
- check_circleDocument all patient encounters in the electronic medical record
- check_circleMaintain workstation and equipment in a neat and orderly fashion
- check_circleSend medical records releases to referring physicians and scan requests into EMR
- check_circleMake patient appointment reminder calls to ensure attendance
- check_circleProcess incoming faxes and manage referral chart creation and follow-up
Requirements
- verifiedHigh school diploma or equivalent
- verifiedOne year work experience in a medical office setting preferred
- verifiedKnowledge of medical terminology preferred
- verifiedCompletion of a recognized medical secretarial program preferred
- verifiedWord processing and computer experience required
- verifiedPrevious electronic medical records experience required
Nice to Have
One year work experience in a medical office setting. Knowledge of medical terminology. Completion of a recognized medical secretarial program.
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Skills, education and keywords
Skills: Medical Terminology, Emr, Hipaa Policies, Word Processing, Electronic Medical Records.
Education: High school diploma or equivalent required.
Frequently asked questions about Patient Service Representative at Arizona Center for Cancer Care
What does a Patient Service Representative at Arizona Center for Cancer Care do?expand_more
A Patient Service Representative at Arizona Center for Cancer Care is responsible for the following: Greet and register all incoming patients professionally; Schedule patient appointments in EMR according to standard operating procedures; Obtain accurate demographic and insurance information during patient registration; and Collect patient accounts and co-payments while maintaining daily accounting records.
What are the requirements for this Patient Service Representative role?expand_more
Arizona Center for Cancer Care is looking for candidates who meet the following requirements: High school diploma or equivalent; One year work experience in a medical office setting preferred; Knowledge of medical terminology preferred; Completion of a recognized medical secretarial program preferred; Word processing and computer experience required; and Previous electronic medical records experience required.
Where is the Patient Service Representative role at Arizona Center for Cancer Care located?expand_more
Patient Service Representative at Arizona Center for Cancer Care is based in North 87th Street, El Paseo, McCormick Ranch, Scottsdale, Maricopa County, Arizona, 85258, United States. This is a on-site role.
Is this Patient Service Representative job remote, hybrid, or on-site?expand_more
Arizona Center for Cancer Care has listed this Patient Service Representative role as on-site.
How much experience is required for this Patient Service Representative role?expand_more
Candidates for Patient Service Representative at Arizona Center for Cancer Care should have entry level.
What skills do you need for the Patient Service Representative role at Arizona Center for Cancer Care?expand_more
Key skills for Patient Service Representative at Arizona Center for Cancer Care include Medical Terminology; Emr; Hipaa Policies; Word Processing; and Electronic Medical Records.
What education is required for Patient Service Representative at Arizona Center for Cancer Care?expand_more
Educational requirements for this role: High school diploma or equivalent required.
What category does the Patient Service Representative role belong to?expand_more
Patient Service Representative at Arizona Center for Cancer Care is part of the admin job category on Recrutus.