Patient Service Representative
Not Disclosed•Full-TimeOn-site
location_on74-24, 175th Street, Fresh Meadows, Queens, Queens County, New York, 11366, United States
About the Team
Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. With over 60 clinics across 7 states, we are building the future of vein care by delivering compassionate, results-driven service in a modern, patient-first environment. Our board-certified physicians and expert staff are on a mission to improve people's quality of life by relieving the painful, yet highly treatable symptoms of vein disease, such as varicose veins and heavy, aching legs.
We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry. At Metro Vein Centers, we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable, empowering, and connected to overall well-being. From the first conversation to the final follow-up, every patient interaction reflects our commitment to compassion, expertise, and trust.
Our team is united by purpose, guided by values that include putting patients first, working stronger together, maintaining a can-do spirit, delivering results that make a difference, and a commitment to growth. We invest in our people, fostering advancement and professional development at every level.
About the Role
Metro Vein Centers is seeking a patient-focused Patient Service Representative (PSR) to support front desk operations in a fast-paced outpatient specialty clinic environment. This is not a traditional receptionist role; our PSRs are critical to the patient experience and clinic flow. You will serve as the first point of contact, supporting patient check-in and check-out, medical scheduling, insurance verification, payment collection, and front-office coordination throughout the day.
The ideal candidate thrives in a high-volume medical office environment, communicates professionally with patients and providers, and can confidently multitask between phones, scheduling, insurance verification, and in-person patient interaction. You will be the voice of the clinic, de-escalating concerns with professionalism and empathy while ensuring a clean, organized, and welcoming front desk environment.
Hiring Process
We welcome all applicants to apply. However, priority will be given to candidates who are bilingual in Spanish and English, as this skill helps us better serve our diverse patient population. Candidates with prior experience in medical front desk operations, healthcare scheduling, patient access, insurance verification, or outpatient clinic workflows are strongly encouraged to apply.
Equal Opportunity
Metro Vein Centers is an Equal Opportunity Employer. We are committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.
We comply with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we provide this information as part of our hiring process or upon request.
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Skills, education and keywords
Skills: Medical Front Desk, Patient Access, Healthcare Scheduling, Insurance Verification, Medical Reception, Outpatient Clinics, Dental Offices, Urgent Care, Specialty Medical Practices, Emr Scheduling.
Education: High school diploma or equivalent required.
Frequently asked questions about Patient Service Representative at Metro Vein Centers
What does a Patient Service Representative at Metro Vein Centers do?expand_more
In this Patient Service Representative at Metro Vein Centers role, you will greet and check in patients professionally in person and over the phone; verify insurance eligibility, benefits, and patient demographic information; schedule, reschedule, and confirm patient appointments within the emr system; and collect copays, coinsurance, balances, and required patient documentation.
What are the requirements for this Patient Service Representative role?expand_more
To qualify for the Patient Service Representative at Metro Vein Centers position, applicants should have: High school diploma or equivalent; 2+ years of customer service experience; and Bilingual English/Spanish skills preferred.
Where is the Patient Service Representative role at Metro Vein Centers located?expand_more
Patient Service Representative at Metro Vein Centers is based in 74-24, 175th Street, Fresh Meadows, Queens, Queens County, New York, 11366, United States. This is a on-site role.