Patient Experience Representative (Hemodialysis)
Not Disclosed•Full-TimeOn-site
location_on143, Bolton Street, Dorchester Heights, South Boston, Boston, Suffolk County, Massachusetts, 02127, United States
About the Role
As a Patient Experience Representative I in Hemodialysis, you serve as the vital first point of contact for patients undergoing a life-sustaining treatment. In this specialized unit, patients are connected to a dialyzer, a large machine that continuously filters their blood before returning it to their bloodstream. Your role is to ensure this critical process is supported by a welcoming, efficient, and compassionate environment.
You will be responsible for providing positive customer service to patients, families, and visitors, guiding them through their visit with care. Your day involves greeting and registering patients, scheduling encounters, and coordinating daily flow to optimize the patient experience. You will also manage essential administrative tasks, including verifying demographic and insurance information, completing medication prior authorizations, and maintaining accurate records in Epic and Excel. Additionally, you will support the transplant unit with clerical needs, manage inventory, and generate patient identification materials.
Schedule
This position operates Monday through Friday, along with every other Saturday from 7:00 AM to 3:30 PM. When working a Saturday shift, the employee is scheduled to have Wednesday off that same week.
Compensation & Benefits
This role is eligible for a $2,000 sign-on bonus (terms and taxes apply; not eligible for internal candidates, BCH or agency temps, or former employees who have worked here in the past 12 months). The posted pay range reflects Boston Children's reasonable and good-faith expectation for this position at the time of posting, with final offers determined by skills, experience, education, certifications, and other job-related factors.
Base pay is part of a comprehensive benefits package designed to support your well-being and growth. Benefits include flexible schedules, affordable health, vision, and dental insurance, child care and student loan subsidies, generous time off, a 403(b) Retirement Savings plan, Pension, tuition reimbursement, and certain license and certification reimbursements. Additional perks include cell phone plan discounts and discounted rates on T-passes. We invite you to experience the benefits of passion and teamwork.
Requirements
A high-school or GED diploma is required to apply for this position.
Work location
Work model: On-site
143, Bolton Street, Dorchester Heights, South Boston, Boston, Suffolk County, Massachusetts, 02127, United States
Boston, Massachusetts
Key Responsibilities
- check_circleProvide positive customer service to patients, families, and visitors
- check_circleSchedule patient encounters and coordinate daily flow to optimize experience
- check_circleComplete medication prior authorizations
- check_circleRecord dialysis statistics accurately in Excel
- check_circleGenerate patient labels and identification bracelets
- check_circleProcess engineering requests and provide clerical support to the transplant unit
- check_circleOrder and stock supplies and manage inventory
- check_circleCreate patient encounters in Epic
- check_circleCollect, verify, and record patient demographic and insurance information
- check_circleGreet, screen, direct, and register patients
Requirements
- verifiedHigh-school or GED diploma required
Benefits & Perks
check_circleAffordable health, vision, and dental insurancecheck_circleChild care and student loan subsidiescheck_circleGenerous levels of time offcheck_circle403(b) Retirement Savings planPension plan
Similar Job Opportunities
Skills, education and keywords
Skills: Excel, Epic.
Education: High-school or GED diploma required.
Frequently asked questions about Patient Experience Representative (Hemodialysis) at Boston Children's Hospital
What does a Patient Experience Representative (Hemodialysis) at Boston Children's Hospital do?expand_more
Day-to-day, the Patient Experience Representative (Hemodialysis) at Boston Children's Hospital will provide positive customer service to patients, families, and visitors; schedule patient encounters and coordinate daily flow to optimize experience; complete medication prior authorizations; and record dialysis statistics accurately in excel.
What are the requirements for this Patient Experience Representative (Hemodialysis) role?expand_more
To qualify for the Patient Experience Representative (Hemodialysis) at Boston Children's Hospital position, applicants should have: High-school or GED diploma required.
Where is the Patient Experience Representative (Hemodialysis) role at Boston Children's Hospital located?expand_more
Patient Experience Representative (Hemodialysis) at Boston Children's Hospital is based in 143, Bolton Street, Dorchester Heights, South Boston, Boston, Suffolk County, Massachusetts, 02127, United States. This is a on-site role.
Is this Patient Experience Representative (Hemodialysis) job remote, hybrid, or on-site?expand_more
Boston Children's Hospital has listed this Patient Experience Representative (Hemodialysis) role as on-site.
How much experience is required for this Patient Experience Representative (Hemodialysis) role?expand_more
Candidates for Patient Experience Representative (Hemodialysis) at Boston Children's Hospital should have entry level.
What skills do you need for the Patient Experience Representative (Hemodialysis) role at Boston Children's Hospital?expand_more
Key skills for Patient Experience Representative (Hemodialysis) at Boston Children's Hospital include Excel; and Epic.
What education is required for Patient Experience Representative (Hemodialysis) at Boston Children's Hospital?expand_more
Educational requirements for this role: High-school or GED diploma required.
What category does the Patient Experience Representative (Hemodialysis) role belong to?expand_more
Patient Experience Representative (Hemodialysis) at Boston Children's Hospital is part of the admin job category on Recrutus.