Patient Coordinator (Bilingual a Plus)
Not Disclosed•Full-TimeOn-site
location_onRavina Parc Condominiums, 2650, South 60th Street, Jackson Park, Milwaukee, Milwaukee County, Wisconsin, 53219, United States
About the Role
Are you passionate about helping others and seeing yourself positively impacting the patient experience? As a Doctor's Technician at Stanton Optical, you will serve as the meaningful first touchpoint for our patients. In this position, you will orchestrate an efficient flow and transition between our Clinical services team and our retail team, providing outstanding customer service while facilitating sales and fostering a strong partnership between these two critical areas.
About Us
Stanton Optical is among the nation's fastest-growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients and customers. As a leading optical retailer, we offer some of the nation's most desirable optical brands.
Our team members share and support the Vision, Mission, and Values of our parent company, Now Optics:
- Vision: Modernizing the eye care experience for all people.
- Mission: Making eye care easy.
- Values (iCARE): We build a foundation of trust through integrity, combine talents through collaboration, take ownership through accountability, prioritize human relationships through respect, and make purpose-driven decisions through empowerment.
Why Join Our Team?
We are the fastest-growing, founder-led, and privately owned eye care provider in the United States. We believe quality eye care should be easy, accessible, and affordable for all people. Stanton Optical consistently ranks among the nation's top optical retailers.
We offer a flexible, dynamic work environment where we foster innovation and creativity. We encourage you to be proactive in sharing great ideas to improve the business. You will work with an amazing team in a culture that values diversity and inclusion.
Equal Opportunity Employer
Now Optics d/b/a Stanton Optical Brand is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs, job requirements, and individual qualifications, without regard to actual or perceived race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, or any other characteristic protected by federal, state, or local laws.
If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, please email retailcareers@stantonoptical.com with your request. This email address is specifically for accessibility-related requests regarding the online application system.
Work location
Work model: On-site
Ravina Parc Condominiums, 2650, South 60th Street, Jackson Park, Milwaukee, Milwaukee County, Wisconsin, 53219, United States
Milwaukee, Wisconsin
Key Responsibilities
- check_circleGreet patients and customers to identify needs and facilitate sales
- check_circleSchedule appointments and gather patient history and personal information
- check_circleExecute simple customer repairs and assemble lenses into frames
- check_circleEdge stock lenses to expedite eyeglass delivery and ensure order accuracy
- check_circleAssist management with patient complaint resolution and job status updates
- check_circleMaintain brand standards through basic housekeeping and lab area upkeep
- check_circleMonitor delivery time commitments to ensure 100% compliance with service promises
- check_circlePerform pre-tests including tonometry, refraction, and visual acuity assessments
Requirements
- verifiedHigh school diploma or equivalent
- verified2+ years of customer service experience
Benefits & Perks
check_circleMedical, dental, and prescription drug coveragecheck_circleCompany paid life and short-term disability coveragecheck_circleFree eyeglasses for employeescheck_circleIdentity theft protectionPet insurance
Similar Job Opportunities
Skills, education and keywords
Skills: Noncontact Tonometry, Auto Refraction, Visual Acuity, Color Test, Stereopsis Test, Amsler Grid Test, Customer Service, Active Listening, Problem Solving, Multitask.
Education: High school diploma or equivalent required.
Frequently asked questions about Patient Coordinator (Bilingual a Plus) at Now Optics
What does a Patient Coordinator (Bilingual a Plus) at Now Optics do?expand_more
A Patient Coordinator (Bilingual a Plus) at Now Optics is responsible for the following: Greet patients and customers to identify needs and facilitate sales; Schedule appointments and gather patient history and personal information; Execute simple customer repairs and assemble lenses into frames; and Edge stock lenses to expedite eyeglass delivery and ensure order accuracy.
What are the requirements for this Patient Coordinator (Bilingual a Plus) role?expand_more
To qualify for the Patient Coordinator (Bilingual a Plus) at Now Optics position, applicants should have: High school diploma or equivalent; and 2+ years of customer service experience.
Where is the Patient Coordinator (Bilingual a Plus) role at Now Optics located?expand_more
Patient Coordinator (Bilingual a Plus) at Now Optics is based in Ravina Parc Condominiums, 2650, South 60th Street, Jackson Park, Milwaukee, Milwaukee County, Wisconsin, 53219, United States. This is a on-site role.
Is this Patient Coordinator (Bilingual a Plus) job remote, hybrid, or on-site?expand_more
Now Optics has listed this Patient Coordinator (Bilingual a Plus) role as on-site.
How much experience is required for this Patient Coordinator (Bilingual a Plus) role?expand_more
Patient Coordinator (Bilingual a Plus) at Now Optics typically requires 2+ years of relevant experience at the mid level level.
What skills do you need for the Patient Coordinator (Bilingual a Plus) role at Now Optics?expand_more
Key skills for Patient Coordinator (Bilingual a Plus) at Now Optics include Noncontact Tonometry; Auto Refraction; Visual Acuity; Color Test; Stereopsis Test; Amsler Grid Test; Customer Service; and Active Listening.
What education is required for Patient Coordinator (Bilingual a Plus) at Now Optics?expand_more
Educational requirements for this role: High school diploma or equivalent required.
What category does the Patient Coordinator (Bilingual a Plus) role belong to?expand_more
Patient Coordinator (Bilingual a Plus) at Now Optics is part of the retail job category on Recrutus.