Patient Access Representative (Part Time, Days)
Not Disclosed•Part-TimeOn-site
location_onSunoco, 495, Main Street, Harleysville, Lower Salford Township, Montgomery County, Pennsylvania, 19438, United States
About St. Luke's
St. Luke's University Health Network is proud of the skills, experience, and compassion of its employees, who are our most valuable asset. Individually and together, our team is dedicated to satisfying our organization's mission: an unwavering commitment to excellence as we care for the sick and injured, educate physicians, nurses, and other healthcare providers, and improve access to care in the communities we serve. This commitment holds regardless of a patient's ability to pay for healthcare.
About the Role
The Patient Access Representative serves as the first point of contact for patients across our outpatient and Emergency Department locations. This role is responsible for the entire scope of the registration process, ensuring a seamless and welcoming experience from the moment a patient arrives. You will act as a bridge between patients, clinical departments, and revenue cycle teams, coordinating to ensure excellent patient experiences, clean claim submissions, and timely payment for services.
In this position, you will greet and direct patients and visitors, providing friendly and courteous service to the community and co-workers. Your day will involve utilizing technology such as Welcome Kiosks and "On My Way" tools to monitor the arrival process and guide patients through their journey. You will also promote the use of the MyChart patient portal to encourage personal engagement in healthcare. Beyond the front desk, you will handle complex registration tasks, including verifying insurance, collecting point-of-service payments, and maintaining the integrity of electronic medical records. Occasional travel between campuses or regional locations may be required to support network needs.
Hiring Process
To apply, please complete your application using your full legal name and current home address. Be sure to include your employment history for the past seven (7) years, including your present employer. We encourage you to upload a current resume detailing all work history, education, certifications, and licenses. It is highly recommended that you create a profile at the conclusion of submitting your first application.
Equal Opportunity
St. Luke's University Health Network is an Equal Opportunity Employer.
Work location
Work model: On-site
Sunoco, 495, Main Street, Harleysville, Lower Salford Township, Montgomery County, Pennsylvania, 19438, United States
Lower Salford Township, Pennsylvania
Key Responsibilities
- check_circleIdentify and validate patients in the hospital information system to maintain electronic medical record accuracy
- check_circlePromote and assist patients with MyChart portal usage and Welcome Kiosk technology
- check_circleCommunicate with clinical and revenue cycle departments to ensure clean claim submission and payment
- check_circleTranscribe diagnostic orders and enter diagnosis and provider information into registration screens
- check_circleObtain required insurance referrals and pre-certifications to decrease claim denials for no authorization
- check_circleComplete patient registration tasks including demographics, insurance verification, and point-of-service cash collections
- check_circleContact provider offices and review medical charts to verify diagnosis and medical necessity information
- check_circleContact SLPG practices or Prior Authorization Department to obtain missing insurance documentation
Requirements
- verifiedHigh school graduate or equivalent
- verifiedExcellent customer service and interpersonal skills
- verifiedGeneral computer experience
- verifiedAbility to type fluently, accurately, and quickly
Nice to Have
Certificate or degree in a health care related field. Insurance background. Knowledge of medical terminology. Previous medical administrative experience and/or health care related education courses. Knowledge of health information system (Epic).
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Skills, education and keywords
Skills: Medical Terminology, Health Information System, Epic.
Education: High school graduate or equivalent required.
Frequently asked questions about Patient Access Representative (Part Time, Days) at St. Luke's University Health Network
What does a Patient Access Representative (Part Time, Days) at St. Luke's University Health Network do?expand_more
Day-to-day, the Patient Access Representative (Part Time, Days) at St. Luke's University Health Network will identify and validate patients in the hospital information system to maintain electronic medical record accuracy; promote and assist patients with mychart portal usage and welcome kiosk technology; communicate with clinical and revenue cycle departments to ensure clean claim submission and payment; and transcribe diagnostic orders and enter diagnosis and provider information into registration screens.
What are the requirements for this Patient Access Representative (Part Time, Days) role?expand_more
St. Luke's University Health Network is looking for candidates who meet the following requirements: High school graduate or equivalent; Excellent customer service and interpersonal skills; General computer experience; and Ability to type fluently, accurately, and quickly.
Where is the Patient Access Representative (Part Time, Days) role at St. Luke's University Health Network located?expand_more
Patient Access Representative (Part Time, Days) at St. Luke's University Health Network is based in Sunoco, 495, Main Street, Harleysville, Lower Salford Township, Montgomery County, Pennsylvania, 19438, United States. This is a on-site role.
Is this Patient Access Representative (Part Time, Days) job remote, hybrid, or on-site?expand_more
St. Luke's University Health Network has listed this Patient Access Representative (Part Time, Days) role as on-site.
How much experience is required for this Patient Access Representative (Part Time, Days) role?expand_more
Candidates for Patient Access Representative (Part Time, Days) at St. Luke's University Health Network should have mid level.
What skills do you need for the Patient Access Representative (Part Time, Days) role at St. Luke's University Health Network?expand_more
Key skills for Patient Access Representative (Part Time, Days) at St. Luke's University Health Network include Medical Terminology; Health Information System; and Epic.
What education is required for Patient Access Representative (Part Time, Days) at St. Luke's University Health Network?expand_more
Educational requirements for this role: High school graduate or equivalent required.
What category does the Patient Access Representative (Part Time, Days) role belong to?expand_more
Patient Access Representative (Part Time, Days) at St. Luke's University Health Network is part of the part time job category on Recrutus.