Patient Access Representative — Belvidere, NJ at St

About St. Luke's University Health Network

St. Luke's is proud of the skills, experience, and compassion of its employees, who are our most valuable asset. Individually and together, our team is dedicated to satisfying the organization's mission: an unwavering commitment to excellence as we care for the sick and injured, educate physicians and nurses, and improve access to care in the communities we serve. This commitment extends to all patients, regardless of their ability to pay for health care.

About the Role

The Patient Access Representative serves as the first point of contact for patients across outpatient and Emergency Department locations within the St. Luke's University Health Network. This role is critical to ensuring a seamless patient experience, from the moment a patient arrives to the accurate submission of claims for services rendered.

In this position, you will manage the entire scope of the registration process. Your day involves correctly identifying patients, transcribing orders, verifying insurance, and handling point-of-service cash collections. You will act as a liaison between clinical departments, revenue cycle teams, and provider offices to ensure clean claim submissions and payment integrity. The role also includes promoting patient engagement through the MyChart portal and assisting patients with self-service technologies like Welcome Kiosks and On My Way.

As a representative of the network, you will greet patients and visitors with friendly, courteous service while monitoring facility policies. You may occasionally travel between campuses or regional locations to support cross-training needs in both outpatient and Emergency Department areas.

Hiring Process

To apply, please complete your application using your full legal name and current home address. Be sure to include your employment history for the past seven years, including your present employer. We encourage you to upload a current resume detailing all work history, education, and any applicable certifications or licenses. It is highly recommended that you create a profile upon submitting your first application.

Equal Opportunity Employer

St. Luke's University Health Network is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where all employees are valued.

Work location

Work model: On-site

China Inn, 314, Water Street, Belvidere, Warren County, New Jersey, 07823, United States

Belvidere, New Jersey

Key Responsibilities

check_circleIdentify and validate patients in the hospital information system to maintain electronic medical record integrity
check_circleCommunicate with clinical and revenue cycle departments to ensure clean claim submission and payment
check_circleTranscribe diagnostic orders and enter diagnosis and provider information into registration screens
check_circleComplete patient registration tasks including demographics, insurance verification, and point-of-service cash collections
check_circleAssist patients with Welcome Kiosk and On My Way technology to facilitate self-scheduled arrivals
check_circleContact provider offices and review medical charts to obtain necessary referrals and pre-certifications
check_circleObtain medical license numbers and NPIs for new provider entries to ensure accurate claim routing
check_circleMonitor and enforce visitor policies while greeting patients and directing visitors throughout the facility

Requirements

verifiedHigh school graduate or equivalent
verifiedExcellent customer service and interpersonal skills
verifiedGeneral computer experience
verifiedAbility to type fluently, accurately, and quickly

Nice to Have

Certificate or degree in a health care related field. Insurance background. Knowledge of medical terminology. Previous medical administrative experience and/or health care related education courses. Knowledge of health information system (Epic).

Benefits & Perks

check_circleComprehensive health, dental, and vision insurancecheck_circleShort term and long term disability insurancecheck_circleLife insurance coveragecheck_circleGenerous paid time off (PTO)Sick leave

Skills, education and keywords

Skills: Epic, Medical Terminology, Insurance Background.

Education: High school graduate or equivalent required.

Frequently asked questions about OP Patient Access Representative (Part Time, Days) at St. Luke's University Health Network

What does a OP Patient Access Representative (Part Time, Days) at St. Luke's University Health Network do?expand_more

A OP Patient Access Representative (Part Time, Days) at St. Luke's University Health Network is responsible for the following: Identify and validate patients in the hospital information system to maintain electronic medical record integrity; Communicate with clinical and revenue cycle departments to ensure clean claim submission and payment; Transcribe diagnostic orders and enter diagnosis and provider information into registration screens; and Complete patient registration tasks including demographics, insurance verification, and point-of-service cash collections.

What are the requirements for this OP Patient Access Representative (Part Time, Days) role?expand_more

To qualify for the OP Patient Access Representative (Part Time, Days) at St. Luke's University Health Network position, applicants should have: High school graduate or equivalent; Excellent customer service and interpersonal skills; General computer experience; and Ability to type fluently, accurately, and quickly.

Where is the OP Patient Access Representative (Part Time, Days) role at St. Luke's University Health Network located?expand_more

OP Patient Access Representative (Part Time, Days) at St. Luke's University Health Network is based in China Inn, 314, Water Street, Belvidere, Warren County, New Jersey, 07823, United States. This is a on-site role.

Is this OP Patient Access Representative (Part Time, Days) job remote, hybrid, or on-site?expand_more

St. Luke's University Health Network has listed this OP Patient Access Representative (Part Time, Days) role as on-site.

How much experience is required for this OP Patient Access Representative (Part Time, Days) role?expand_more

Candidates for OP Patient Access Representative (Part Time, Days) at St. Luke's University Health Network should have mid level.

What skills do you need for the OP Patient Access Representative (Part Time, Days) role at St. Luke's University Health Network?expand_more

Key skills for OP Patient Access Representative (Part Time, Days) at St. Luke's University Health Network include Epic; Medical Terminology; and Insurance Background.

What education is required for OP Patient Access Representative (Part Time, Days) at St. Luke's University Health Network?expand_more

Educational requirements for this role: High school graduate or equivalent required.

What category does the OP Patient Access Representative (Part Time, Days) role belong to?expand_more

OP Patient Access Representative (Part Time, Days) at St. Luke's University Health Network is part of the part time job category on Recrutus.

OP Patient Access Representative (Part Time, Days)

OP Patient Access Representative (Part Time, Days)

About St. Luke's University Health Network

About the Role

Hiring Process

Equal Opportunity Employer

Work location

Key Responsibilities

Requirements

Nice to Have

Benefits & Perks

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Patient Access Representative (Part Time, Days)

Patient Access Representative (Part Time, Days)

OP Patient Access Representative (Part Time, Days)

Skills, education and keywords

Frequently asked questions about OP Patient Access Representative (Part Time, Days) at St. Luke's University Health Network