Patient Access Representative — Macungie, PA at St

About St. Luke's University Health Network

St. Luke's is proud of the skills, experience, and compassion of its employees, who are our most valuable asset. Individually and together, our team is dedicated to satisfying the mission of our organization: an unwavering commitment to excellence as we care for the sick and injured, educate physicians, nurses, and other healthcare providers, and improve access to care in the communities we serve, regardless of a patient's ability to pay.

About the Role

The Patient Access Representative at our Macungie Care Now location is responsible for the entire scope of the registration process for patients seen at St. Luke's University Health Network, covering both outpatient and Emergency Department settings. This role serves as the first point of contact, ensuring an excellent patient experience from the moment they arrive.

In this position, you will greet and direct patients and visitors, providing friendly and courteous service to the community and co-workers. You will oversee and assist patients with Welcome Kiosk and "On My Way" technology, monitoring the arrival process and the patient's journey throughout their visit. A key part of your day involves promoting and increasing the usage of the MyChart patient portal to ensure patients are personally engaging in their healthcare.

You will act as a vital coordinator, communicating with SLPG practices, clinical/diagnostic departments, and revenue cycle teams to ensure clean claim submission and payment for services. This includes verifying insurance, obtaining necessary referrals and pre-certifications to decrease denials, and maintaining the integrity of electronic medical records by correctly identifying and validating patients. You may also be required to occasionally travel between campuses or regional locations to support network needs.

Hiring Process

To apply, please complete your application using your full legal name and current home address. Be sure to include your employment history for the past seven (7) years, including your present employer. We encourage you to upload a current resume detailing all work history, education, and any applicable certifications or licenses. It is highly recommended that you create a profile at the conclusion of submitting your first application.

Equal Opportunity Employer

St. Luke's University Health Network is an Equal Opportunity Employer.

Work location

Work model: On-site

1, East Main Street, Macungie, Lehigh County, Pennsylvania, 18062, United States

Macungie, Pennsylvania

Key Responsibilities

check_circleIdentify and validate patients in the hospital information system to maintain electronic medical record accuracy
check_circlePromote and assist patients with MyChart patient portal and self-service capabilities
check_circleTranscribe diagnostic orders and enter diagnosis and provider information into registration screens
check_circleComplete patient registration tasks including demographics, insurance verification, and point-of-service cash collections
check_circleContact provider offices and prior authorization departments to obtain required referrals and pre-certifications
check_circleAssist patients with Welcome Kiosk and On My Way technology to facilitate self-scheduled arrivals
check_circleMonitor and enforce visitor policies while greeting patients and directing visitors throughout the facility
check_circleObtain medical license numbers, NPIs, and UPINs for new provider entries to ensure accurate claim routing

Requirements

verifiedHigh school graduate or equivalent
verifiedExcellent customer service and interpersonal skills
verifiedGeneral computer experience
verifiedFluent typing ability
verifiedInsurance background preferred
verifiedKnowledge of medical terminology preferred
verifiedPrevious medical administrative experience preferred
verifiedKnowledge of health information system (Epic) preferred

Nice to Have

Certificate or degree in a health care related field. Insurance background. Knowledge of medical terminology. Previous medical administrative experience and/or health care related education courses. Knowledge of health information system (Epic).

Skills, education and keywords

Skills: Epic, Medical Terminology, Insurance Background.

Education: High school graduate or equivalent required.

Frequently asked questions about Patient Access Representative (Part Time, Days) at St. Luke's University Health Network

What does a Patient Access Representative (Part Time, Days) at St. Luke's University Health Network do?expand_more

In this Patient Access Representative (Part Time, Days) at St. Luke's University Health Network role, you will identify and validate patients in the hospital information system to maintain electronic medical record accuracy; promote and assist patients with mychart patient portal and self-service capabilities; transcribe diagnostic orders and enter diagnosis and provider information into registration screens; and complete patient registration tasks including demographics, insurance verification, and point-of-service cash collections.

What are the requirements for this Patient Access Representative (Part Time, Days) role?expand_more

To qualify for the Patient Access Representative (Part Time, Days) at St. Luke's University Health Network position, applicants should have: High school graduate or equivalent; Excellent customer service and interpersonal skills; General computer experience; Fluent typing ability; Insurance background preferred; and Knowledge of medical terminology preferred.

Where is the Patient Access Representative (Part Time, Days) role at St. Luke's University Health Network located?expand_more

Patient Access Representative (Part Time, Days) at St. Luke's University Health Network is based in 1, East Main Street, Macungie, Lehigh County, Pennsylvania, 18062, United States. This is a on-site role.

Is this Patient Access Representative (Part Time, Days) job remote, hybrid, or on-site?expand_more

St. Luke's University Health Network has listed this Patient Access Representative (Part Time, Days) role as on-site.

How much experience is required for this Patient Access Representative (Part Time, Days) role?expand_more

Candidates for Patient Access Representative (Part Time, Days) at St. Luke's University Health Network should have mid level.

What skills do you need for the Patient Access Representative (Part Time, Days) role at St. Luke's University Health Network?expand_more

Key skills for Patient Access Representative (Part Time, Days) at St. Luke's University Health Network include Epic; Medical Terminology; and Insurance Background.

What education is required for Patient Access Representative (Part Time, Days) at St. Luke's University Health Network?expand_more

Educational requirements for this role: High school graduate or equivalent required.

What category does the Patient Access Representative (Part Time, Days) role belong to?expand_more

Patient Access Representative (Part Time, Days) at St. Luke's University Health Network is part of the part time job category on Recrutus.

Patient Access Representative (Part Time, Days)

Patient Access Representative (Part Time, Days)

About St. Luke's University Health Network

About the Role

Hiring Process

Equal Opportunity Employer

Work location

Key Responsibilities

Requirements

Nice to Have

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Skills, education and keywords

Frequently asked questions about Patient Access Representative (Part Time, Days) at St. Luke's University Health Network