OP Patient Access Representative (Part Time, Days)
Not Disclosed•Part-TimeOn-site
location_onOn-site
About St. Luke's
St. Luke's University Health Network is proud of the skills, experience, and compassion of its employees, who are our most valuable asset. Individually and together, our team is dedicated to satisfying the organization's mission: an unwavering commitment to excellence as we care for the sick and injured, educate physicians, nurses, and other healthcare providers, and improve access to care in the communities we serve. This commitment holds regardless of a patient's ability to pay for healthcare.
About the Role
The Patient Access Representative serves as the first point of contact for patients across outpatient and Emergency Department locations. This role is responsible for the entire scope of the registration process, ensuring the integrity and accuracy of electronic medical records. From correctly identifying patients and transcribing orders to verifying insurance and managing point-of-service cash collections, you will coordinate with clinical departments and revenue cycle teams to ensure an excellent patient experience and clean claim submissions.
In this position, you will greet and direct patients and visitors, providing friendly and courteous service to the community. You will also promote the usage of the MyChart patient portal and assist patients with Welcome Kiosk and "On My Way" technology to monitor the arrival process and patient journey. The role may require occasional travel between campuses or regional locations and cross-training in both outpatient and Emergency Department areas to support network operations.
Hiring Process
To apply, please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. We encourage you to upload a current resume detailing all work history, education, and any applicable certifications or licenses. It is highly recommended that you create a profile at the conclusion of submitting your first application.
Equal Opportunity
St. Luke's University Health Network is an Equal Opportunity Employer.
Work location
Work model: On-site
On-site
Key Responsibilities
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OP Patient Access Representative (Part Time, Days)
Skills, education and keywords
Skills: Medical Terminology, Health Information System, Epic.
Education: High school graduate or equivalent required.
Frequently asked questions about OP Patient Access Representative (Part Time, Days) at St. Luke's University Health Network
What does a OP Patient Access Representative (Part Time, Days) at St. Luke's University Health Network do?expand_more
Day-to-day, the OP Patient Access Representative (Part Time, Days) at St. Luke's University Health Network will coordinate with clinical departments to ensure clean claim submission and payment; assist patients with welcome kiosk and on my way self-service technology; promote mychart patient portal usage and patient self-service capabilities; and answer internal and external calls to provide facility information and support.
What are the requirements for this OP Patient Access Representative (Part Time, Days) role?expand_more
To qualify for the OP Patient Access Representative (Part Time, Days) at St. Luke's University Health Network position, applicants should have: High school graduate or equivalent; Excellent customer service and interpersonal skills; General computer experience; Fluent typing ability; Insurance background preferred; and Knowledge of medical terminology preferred.
Where is the OP Patient Access Representative (Part Time, Days) role at St. Luke's University Health Network located?expand_more
OP Patient Access Representative (Part Time, Days) at St. Luke's University Health Network is based in On-site. This is a on-site role.