Patient Access Representative — Burnet, TX at

About Us

At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose.

Cincinnati Children's is recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years and is consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding. We are recognized as one of America's Best Large Employers, America's Best Employers for New Grads, and one of the nation's America's Most Innovative Companies as noted by Fortune. Additionally, we are consistently certified as a great place to work and are a Leading Disability Employer as noted by the National Organization on Disability.

We embrace innovation together. We believe in empowering our teams with the tools that help us work smarter and care better, supporting the responsible use of artificial intelligence to create space for new ideas, better outcomes, and a stronger future.

About the Role

This position is based at the Burnet Campus within the Surgery Registration CBDI T department. The role serves as a vital link in the patient journey, providing assistance and services to patients, families, staff, and external agencies. You will be responsible for the accurate completion of patient registration, admission, and scheduling, ensuring that every interaction reflects our commitment to excellence.

In this role, you will investigate and resolve customer requests, questions, or problems according to hospital policies. You will support the Revenue Cycle, Health Information Management, and Regulatory teams by ensuring necessary data and forms are accurately entered into the system, while also communicating with management regarding system errors or recommendations for improvement. Patient safety is paramount; you will ensure the correct patient is identified, special needs are recognized, and isolation precautions are prepared for patients with infectious disease indicators.

You will also play a critical role in compliance by completing and authenticating all documents and questionnaires required by regulatory agencies such as JCAHO, CMS, and ODH. Maintaining strict confidentiality is essential, as you will safeguard patient and family personal medical and financial information at all times during collection, use, and storage.

Hiring Process

A comprehensive job description is provided upon request. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Equal Opportunity

Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families.

Work location

Work model: On-site

162, West Polk Street, Burnet, Burnet County, Texas, 78611, United States

Burnet, Texas

Key Responsibilities

check_circleMaintain confidentiality and safeguard patient medical and financial information in compliance with HIPAA
check_circleInvestigate and resolve customer requests, questions, or problems according to hospital policies
check_circleComplete and authenticate documents to ensure compliance with regulatory agencies like JCAHO and CMS
check_circleSupport revenue cycle and health information management by ensuring accurate data entry and form completion
check_circleAssist patients, families, and staff with accurate patient registration, admission, and scheduling
check_circleIdentify correct patients and prepare isolation precautions for those with infectious disease indicators

Requirements

verifiedHigh school diploma or equivalent
verified2+ years of work experience in a related job discipline

Nice to Have

Experience working in Healthcare setting. Customer service experience.

Skills, education and keywords

Skills: Customer Service, Revenue Cycle, Health Information Management, Compliance, Patient Safety, Hipaa, Jcaho, CMS, Odh, Infectious Disease.

Education: High school diploma or equivalent required.

Frequently asked questions about Patient Access Representative II at Cincinnati Children's

What does a Patient Access Representative II at Cincinnati Children's do?expand_more

A Patient Access Representative II at Cincinnati Children's is responsible for the following: Maintain confidentiality and safeguard patient medical and financial information in compliance with HIPAA; Investigate and resolve customer requests, questions, or problems according to hospital policies; Complete and authenticate documents to ensure compliance with regulatory agencies like JCAHO and CMS; and Support revenue cycle and health information management by ensuring accurate data entry and form completion.

What are the requirements for this Patient Access Representative II role?expand_more

Cincinnati Children's is looking for candidates who meet the following requirements: High school diploma or equivalent; and 2+ years of work experience in a related job discipline.

Where is the Patient Access Representative II role at Cincinnati Children's located?expand_more

Patient Access Representative II at Cincinnati Children's is based in 162, West Polk Street, Burnet, Burnet County, Texas, 78611, United States. This is a on-site role.

Is this Patient Access Representative II job remote, hybrid, or on-site?expand_more

Cincinnati Children's has listed this Patient Access Representative II role as on-site.

How much experience is required for this Patient Access Representative II role?expand_more

Patient Access Representative II at Cincinnati Children's typically requires 2+ years of relevant experience at the mid level level.

What skills do you need for the Patient Access Representative II role at Cincinnati Children's?expand_more

Key skills for Patient Access Representative II at Cincinnati Children's include Customer Service; Revenue Cycle; Health Information Management; Compliance; Patient Safety; Hipaa; Jcaho; and CMS.

What education is required for Patient Access Representative II at Cincinnati Children's?expand_more

Educational requirements for this role: High school diploma or equivalent required.

What category does the Patient Access Representative II role belong to?expand_more

Patient Access Representative II at Cincinnati Children's is part of the healthcare & nursing job category on Recrutus.

Patient Access Representative II