Patient Access Representative
Not Disclosed•Full-TimeOn-site
location_on1129, North Clifton Avenue, West Hill, Springfield, Greene County, Missouri, 65802, United States
About Mercy
At Mercy, we are dedicated to providing compassionate care to our patients. As the first point of contact for our patients, the Patient Access Representative plays a vital role in representing Mercy with the highest standard of customer service, compassion, and adherence to our mission, values, and service standards.
About the Role
This position facilitates every component of a patient's entrance into any Mercy facility. You will manage scheduling, registration, benefit verification, pre-certification, and financial clearance, including pre-visit collections. Your focus will be on ensuring the most accurate patient data is obtained and populated into the patient record. Success in this role requires exceptional attention to detail and a working knowledge of insurance carriers, Medicare guidelines, and federal, state, and accreditation agency requirements.
Why Join Us?
From day one, Mercy offers outstanding benefits, including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. We invite you to join a caring, collaborative team where your voice matters. At Mercy, you will help shape the future of healthcare through innovation, technology, and compassion. As we grow, you will grow with us.
Work location
Work model: On-site
1129, North Clifton Avenue, West Hill, Springfield, Greene County, Missouri, 65802, United States
Springfield, Missouri
Key Responsibilities
- check_circleEstablish positive working relationships with patients, physicians, and insurance companies
- check_circleServe as the first point of contact for patients with compassion and high customer service standards
- check_circleFacilitate patient entrance into Mercy facilities through scheduling and registration
- check_circleMaintain knowledge of insurance carriers, Medicare guidelines, and federal regulations
- check_circleVerify patient benefits, obtain pre-certification, and perform financial clearance
- check_circleCommunicate effectively with patients and staff via telephone and written correspondence
- check_circleCollect pre-visit payments and ensure accurate patient data is entered into records
Requirements
- verifiedHigh School diploma required
- verified1-3 years clerical experience preferred
- verified1-3 years customer service experience preferred
- verifiedKnowledge of medical terminology preferred
- verifiedKnowledge of insurance plans preferred
- verifiedAbility to use 10-key calculator and computer keyboard
Nice to Have
1-3 years of clerical experience and customer service experience. Experience with medical terminology and insurance plans. Some college education.
Benefits & Perks
check_circleMedical, dental, and vision coveragecheck_circlePaid time offcheck_circleTuition supportcheck_circleMatched retirement plans for team members working 32+ hours per pay period
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Skills, education and keywords
Skills: Medical Terminology, Insurance Plans, Medicare Guidelines, 10-Key Calculator, Computer Keyboard.
Education: High School diploma required.
Frequently asked questions about Patient Access Representative at MHM Services, Inc.
What does a Patient Access Representative at MHM Services, Inc. do?expand_more
Day-to-day, the Patient Access Representative at MHM Services, Inc. will establish positive working relationships with patients, physicians, and insurance companies; serve as the first point of contact for patients with compassion and high customer service standards; facilitate patient entrance into mercy facilities through scheduling and registration; and maintain knowledge of insurance carriers, medicare guidelines, and federal regulations.
What are the requirements for this Patient Access Representative role?expand_more
To qualify for the Patient Access Representative at MHM Services, Inc. position, applicants should have: High School diploma required; 1-3 years clerical experience preferred; 1-3 years customer service experience preferred; Knowledge of medical terminology preferred; Knowledge of insurance plans preferred; and Ability to use 10-key calculator and computer keyboard.
Where is the Patient Access Representative role at MHM Services, Inc. located?expand_more
Patient Access Representative at MHM Services, Inc. is based in 1129, North Clifton Avenue, West Hill, Springfield, Greene County, Missouri, 65802, United States. This is a on-site role.
Is this Patient Access Representative job remote, hybrid, or on-site?expand_more
MHM Services, Inc. has listed this Patient Access Representative role as on-site.
How much experience is required for this Patient Access Representative role?expand_more
Patient Access Representative at MHM Services, Inc. typically requires 1–3 years of relevant experience at the entry level level.
What skills do you need for the Patient Access Representative role at MHM Services, Inc.?expand_more
Key skills for Patient Access Representative at MHM Services, Inc. include Medical Terminology; Insurance Plans; Medicare Guidelines; 10-Key Calculator; and Computer Keyboard.
What education is required for Patient Access Representative at MHM Services, Inc.?expand_more
Educational requirements for this role: High School diploma required.
What category does the Patient Access Representative role belong to?expand_more
Patient Access Representative at MHM Services, Inc. is part of the healthcare & nursing job category on Recrutus.