Patient Access Rep

About Ochsner Health

We've made a lot of progress since opening our doors in 1942, but one thing has never changed: our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken, and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

About the Role

This position serves as the first point of contact for patients and guests, greeting them in a courteous manner whether via telephone or in person. You will initiate the scheduling of appointments and manage the check-in and admission processes. A key part of your day involves obtaining and verifying accurate identification and demographic data to ensure the integrity of the patient's permanent medical record, which is critical for accurate reimbursement.

You will be responsible for point-of-service collections and face-to-face interactions related to patient registration. This includes verifying insurance eligibility through electronic systems, telephone, or web applications. By consistently representing the company professionally and cross-training to support multiple functions across all patient and payer types, you will directly improve patient satisfaction. You will also balance cash drawers daily, prepare deposits, and ensure all required forms and paperwork are completed accurately.

Application & Accessibility

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website. Please refer to the job description to determine whether the position you are interested in is remote or on-site. Note that individuals residing in Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C. are not eligible for remote work positions.

Ochsner Health endeavors to make our site accessible to all users. If you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Equal Opportunity Employer

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We maintain and comply with our Compliance & Privacy Program and Standards of Conduct, ensuring immediate reporting of any known or suspected unethical behaviors, patient/employee safety concerns, or privacy issues.