Parts Counter

About the Team

Hendrick Automotive Group is a family of dealerships built on a foundation of core values that drive every action and decision. Our culture is defined by Servant Leadership, where we prioritize the needs of others, and a Commitment to Customer Enthusiasm, empowering our team to exceed expectations. We believe that diversity is strength and that Integrity drives us to do the right thing. At Hendrick, our tradition of winning is not about being the biggest, but about being the best and treating our people with respect.

About the Role

Located at our Wilmington, North Carolina dealership, the Parts Counterperson serves as a vital link between our customers, the service department, and the body shop. This role exists to ensure the seamless flow of automotive parts, supporting both retail sales and internal repair operations. You will be the face of the parts department, assisting customers in selecting the right components, placing special orders, and providing expert pricing and product information.

Your day will involve a dynamic mix of customer interaction and operational support. You will read technical manuals to ascertain part specifications, dispense parts to service technicians, and manage inventory levels. Maintaining a clean, organized, and safe work area is essential, as is adhering to strict safety regulations and company policies. Success in this role requires balancing the needs of walk-in customers with the urgency of service department requests, all while maintaining high CSI (Customer Satisfaction Index) standards.

Hiring Process

Candidates are encouraged to apply directly through the Hendrick Automotive Group career portal. The selection process focuses on identifying individuals who demonstrate our Core Values, particularly Accountability and Passion for Winning. We look for candidates with a working knowledge of automotive parts and the ability to communicate effectively in both one-on-one and group settings.

Equal Opportunity

Hendrick is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are strongly encouraged to apply. We are committed to fostering a diverse and inclusive environment where everyone can thrive.