Overnight Member Services FT Des Plaines-Lee St

About the Role

The Member Services Representative (MSR) is the face of Planet Fitness, dedicated to creating a positive and welcoming environment for every member, prospective member, and guest. This role goes beyond simple customer service; it involves actively engaging with the community, conducting facility tours, and ensuring the club remains a clean, safe, and inviting space for fitness enthusiasts.

The Overnight Member Services Representative plays a unique and critical part of this mission. Working independently, often alone for the duration of the shift, this role requires a high degree of self-reliance and proactive problem-solving. You will be the primary guardian of the facility's safety and security, maintaining constant situational awareness while fostering a welcoming atmosphere without direct on-site managerial support. Your ability to handle emergencies, document non-emergencies, and uphold Planet Fitness standards ensures the club is ready for the day ahead.

The Day-to-Day

Your day begins by greeting members and guests with an upbeat and positive attitude, setting the tone for their experience. You will manage front desk activities, from answering phones and checking members into the system to facilitating new sign-ups and account updates. A significant portion of your time is dedicated to maintaining the club's pristine condition, which includes thoroughly cleaning and sanitizing restrooms, locker rooms, and fitness equipment, as well as stocking necessary supplies.

As an Overnight MSR, your responsibilities expand to include monitoring the facility for safety and security. You will address issues promptly, contacting management for emergencies and logging non-emergency incidents in Microsoft Teams. Whether you are turning in lost property, reporting broken amenities, or simply ensuring the gym floor is safe, your attention to detail keeps the club running smoothly.

Hiring Process

We review applications on an ongoing basis and reach out to the best candidates until the position is filled. If you are interested in joining our team and contributing to making a difference, please submit your resume or complete our application using the "Apply Now" section.

Equal Opportunity Employer

Planet Fitness is an E-Verify company. All candidates selected to move forward and offered employment will be processed through E-Verify to ensure they are legally eligible to work in the United States.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.