Overnight Closer

About the Team

Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States. With more than 2,000 locations across the U.S., Canada, and other international markets, we are continuously seeking top talent to join us in cultivating our "Judgement Free Zone" and shaping the future of our brand.

Our mission is to enhance people's lives with an affordable, high-quality fitness experience. We believe our product is a tool for anyone to use, and our members need to feel inspired and motivated to do so. We are looking for inspiring, motivated, and fun-loving go-getters to add their mojo to the team and make a difference in our members' lives.

About the Role

As a Customer Service Representative, you will be the first point of contact for our members, prospective members, and guests. Your primary focus is to create a positive member experience by providing a superior level of customer service while driving new member sales.

In this role, you will greet potential members, handle front desk tasks, and manage member interactions including check-ins, sign-ups, and account updates. You will answer phone calls, conduct tours, and facilitate member services issues. Beyond administrative duties, you play a vital part in maintaining the neatness and cleanliness of the club, ensuring the environment remains welcoming and aligned with our brand values.

Hiring Process

To find your perfect fit, search for a club opportunity near you on our LinkedIn page or local listings. Please note that employees at a franchise location are employed by the Franchisee and are not employees of Planet Fitness Headquarters (PFHQ). PFHQ does not control labor or employment matters for franchisees; each franchisee is responsible for ensuring compliance with local, state, and federal laws.

Equal Opportunity

We are committed to cultivating a Judgement Free Zone for everyone. We consider qualified applicants regardless of background, fostering an environment where everyone can thrive.