Customer Service Rep
Not Disclosed•Full-TimeOn-site
location_on1023, Bross Street, Longmont, Boulder County, Colorado, 80501, United States
About the Role
This position is dedicated to driving new member sales while cultivating a welcoming atmosphere for all guests. You will serve as the first point of contact, ensuring every interaction with prospective members, current members, and visitors reflects a superior level of customer service. The role is vital to creating a positive member experience from the moment they walk through the door.
Day in the Life
Your day will be dynamic, blending front desk operations with active engagement. You will greet potential members, conduct tours, and manage information calls with a polite and friendly demeanor. A significant portion of your time will be spent facilitating member services, including check-ins, sign-ups, cancellations, and updating account information. You will also assist with amenity usage and help maintain the club's neatness and cleanliness. When complex issues arise, you will act as a liaison, forwarding specific member service questions to the Club Manager or Team Lead as needed.
Our Culture
We value honesty, a strong work ethic, and the ability to communicate effectively with both coworkers and the public. We seek individuals who actively listen, empathize with others' perspectives, and approach problem-solving with diplomacy and tact. This role offers a supportive environment with opportunities for advancement, comprehensive benefits including health and dental insurance, and a unique "Dollars for Scholars" program.
Work location
Work model: On-site
1023, Bross Street, Longmont, Boulder County, Colorado, 80501, United States
Longmont, Colorado
Key Responsibilities
- check_circleGreet and meet potential members to provide a superior customer experience
- check_circleAnswer phone calls politely to assist with questions or concerns
