Outlet Ambassador (Japanese-Speaking) (On-Call)
Not Disclosed•Full-TimeOn-site
location_onAla Wai Foot Path, Kapahulu, East Honolulu, Honolulu, Honolulu County, Hawaii, 96815, United States
About Highgate Hotels
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. As the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, Highgate also maintains an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna, and Prague. With a portfolio of global properties representing an aggregate asset value exceeding $10B and generating over $2B in cumulative revenues, the company provides expert guidance through all stages of the hospitality property cycle.
Highgate combines creativity and bandwidth to develop bespoke hotel brands, utilizing industry-leading proprietary revenue management tools to identify and predict evolving market dynamics. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands.
About the Role
The Outlet Ambassador serves as the primary point of contact for guests at the Longboard Club, ensuring timely, courteous service and guest satisfaction. This role is designed to elevate the guest experience within the vibrant, indoor-outdoor luxury setting of the all-new Alohilani Resort Waikiki Beach. Every space at the resort has been envisioned by the award-winning design firm Rockwell Group, creating an oasis of tranquility in the heart of Waikiki.
As an Ambassador, you will immerse yourself in the resort's unique culture, which is proudly named in honor of Queen Liliʻuokalani, the last reigning monarch of the Hawaiian Kingdom. Her spirit, infused into the resort, shares the same privileged location as her beachside home, Keʻalohilani (meaning "the royal brightness").
In this position, you will manage your station from opening to closing, including side work and general maintenance. A key component of the role involves providing in-depth knowledge of the specialty wine and cheese program, assisting guests with the wine cruvinet system, and servicing the PM cheese cart. You will also support guests with general folio inquiries and ensure the cleanliness of the club, including clearing tables and replenishing towels. The role requires a friendly, warm demeanor and the ability to anticipate guest needs to maximize satisfaction.
Application Instructions
Candidates must be of legal age to serve alcoholic beverages according to local state laws and must obtain a Liquor Commission Card prior to the first day of training. Please ensure you have a strong foundation in fromage and current cheese offerings, as well as experience in high-volume cocktail or full restaurant service.
Equal Opportunity
Highgate Hotels is an equal opportunity employer committed to diversity and inclusion in the workplace.
Similar Job Opportunities
Skills, education and keywords
Skills: Pos Program, Liquor Commission Card, Wine Cruvinet System, Cheese Cart, Wine, Cheese, Fromage, State Liquor Laws, Credit Card Charges, Cash Handling.
Education: High school diploma or equivalent and/or experience in a hotel or a related field preferred.
Frequently asked questions about Outlet Ambassador (Japanese-Speaking) (On-Call) at 'Alohilani Resort Waikiki Beach
What does a Outlet Ambassador (Japanese-Speaking) (On-Call) at 'Alohilani Resort Waikiki Beach do?expand_more
A Outlet Ambassador (Japanese-Speaking) (On-Call) at 'Alohilani Resort Waikiki Beach is responsible for the following: Provide timely and courteous service to Longboard Club guests; Assist guests with the wine cruvinet system and service the PM cheese cart; Maintain cleanliness of the Longboard Club including furniture and service areas; and Replenish towels and manage cabana reservation guest needs.
What are the requirements for this Outlet Ambassador (Japanese-Speaking) (On-Call) role?expand_more
'Alohilani Resort Waikiki Beach is looking for candidates who meet the following requirements: High school diploma or equivalent; 2 years of high volume cocktail or full restaurant service experience; Must be of legal age to serve alcoholic beverages; Must obtain a Liquor Commission Card prior to first day of training; Full knowledge of state liquor laws; and Good foundation on fromage and current cheese offerings.