Operations/Service Manager IV
Not Disclosed•Full-TimeOn-site
location_on601, West 6th Street, Fourth Ward, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States
Position Overview
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you will be a key leader of the store team. In this role, you will manage overall store operations while serving as a role model for store associates. Your mission is to demonstrate and reinforce the company's Core Values, build trust and respect among peers and staff, and drive business results.
You will coach, train, and develop a team of Cashiers, Customer Service Supervisors, Receiving team members, and Receiving Supervisors. Your focus will be on ensuring associates deliver excellent customer service and maintain the highest degree of professionalism.
A Day in the Life
Your day will be defined by leading the Customer Service and Cashier teams, driving compliance with company policies, and ensuring the safekeeping of company funds and property. You will provide guidance to Customer Service Supervisors to ensure smooth customer flow at the registers and manage the execution of operations and receiving Standard Operating Procedures (SOPs).
A significant portion of your role involves leading the overall receiving process, including transfers, debits, damages, and chargebacks, while partnering with the Receiving Supervisor to maintain inventory accuracy. As the Manager on Duty (MOD), you will set the leadership example for customers and associates. You will also support the Store Manager in staffing, sourcing, interviewing, training, and succession planning, while communicating effectively with District and Regional Management teams.
Join Our Team
Burlington is a rapidly growing brand where store teams work hard and have fun together. Associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. We provide a variety of training and development opportunities so our associates can grow with us.
Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Individual pay decisions are based on a variety of factors, such as qualifications, education, job-related skills, relevant experience, and geographic location.
Work location
Work model: On-site
601, West 6th Street, Fourth Ward, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States
Charlotte, North Carolina
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Frequently asked questions about Operations/Service Manager IV at Burlington Stores, Inc.
What does a Operations/Service Manager IV at Burlington Stores, Inc. do?expand_more
A Operations/Service Manager IV at Burlington Stores, Inc. is responsible for the following: Lead Customer Service and Cashier teams to ensure compliance with company policies and standards; Provide guidance to Customer Service Supervisors to maintain smooth customer flow at registers; Lead the receiving process including transfers, debits, damages, and chargebacks; and Support Store Manager in staffing, sourcing, interviewing, training, and succession planning.
What are the requirements for this Operations/Service Manager IV role?expand_more
Burlington Stores, Inc. is looking for candidates who meet the following requirements: 3+ years of Retail Management or Store Operations experience; and Experience utilizing scheduling and reporting computer software.
Where is the Operations/Service Manager IV role at Burlington Stores, Inc. located?expand_more
Operations/Service Manager IV at Burlington Stores, Inc. is based in 601, West 6th Street, Fourth Ward, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States. This is a on-site role.
Is this Operations/Service Manager IV job remote, hybrid, or on-site?expand_more
Burlington Stores, Inc. has listed this Operations/Service Manager IV role as on-site.