Operations Manager I

About the Role

The Manager Operations I serves as the operational leader for a service location managing up to 130 equivalent truck units. This role is pivotal in balancing financial, operating, quality, safety, and asset targets while ensuring customer needs are met. The position is responsible for managing personnel, including Technicians-In-Charge, Customer Service Coordinators, and service employees, to drive location performance against assigned objectives.

This role may also serve as a development position, preparing the incumbent for advancement to the Operations Manager II level. Success in this position requires adhering to all Ryder Maintenance Operations policies, Standard Operating Procedures, and Standard Repair Practices.

Day in the Life

You will optimize shop labor and shift patterns to match qualified technician hours with equipment availability. Your day involves overseeing the execution of the Automated Planning System (APS), analyzing work, and assigning tasks to technicians to maximize productivity. You will lead shop meetings, review repair orders, and manage the technical training plan to ensure staff development.

Customer relationship management is a core component of the role. You will handle issue resolutions, conduct customer visits and annual reviews, and collaborate with the sales team to refine service requirements. Additionally, you will direct efforts to maintain 6S standards, manage asset specifications, and oversee parts inventory and vehicle in-service processes.

Financial stewardship is equally critical. You will ensure the shop meets Net Maintenance Cost per Unit objectives, manage the location P&L, and oversee vendor sourcing and invoice reconciliation. You will also lead root cause analysis for breakdowns and ensure all mandatory compliance and safety regulations are met.

Hiring Process

Ryder will only communicate with applicants directly from a @ryder.com email address. Interviews are conducted via phone or in-person; Ryder will never conduct interviews through chat forums, messaging apps, or online questionnaires. During the interview process, Ryder will never ask for payment, banking details, or personal information outside of the formal application submitted through www.ryder.com/careers.

Current employees should apply via the internal Workday portal. For questions regarding the application process or to verify the legitimacy of an interview, please contact Ryder at careers@ryder.com or 800-793-3754.

Equal Opportunity

Ryder is proud to be an Equal Opportunity Employer and a Drug-Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

Some positions may require additional screening, including employment and education verification, motor vehicle records checks, road tests, and background requirements specific to the customer assignment.