Operations Manager - Hospitality
Not Disclosed•Full-TimeOn-site
location_onEmbassy Suites by Hilton Orlando Downtown, 191, East Pine Street, Central Business District, Orlando, Orange County, Florida, 32801, United States
About the Role
This Operations Manager position is designed for a hands-on leader who thrives in structured, metrics-driven environments. The role exists to ensure execution, team performance, and customer experience remain top priorities within a fast-paced, high-volume service setting. You will balance people leadership with operational execution, actively coaching in real time to drive daily results.
Success in this role is measured by team performance, consistency, and outcomes. You will be responsible for maintaining a structured, organized, and results-driven environment where every interaction is professional, efficient, and consistent. While industry-specific experience is not required, full training is provided to help you master the operational standards.
About the Team
You will join a growing organization that values execution and service quality every day. The team operates in an environment where priorities shift frequently, requiring strong leadership to navigate change and growth. We are looking for someone who takes pride in building teams that perform at a high level and knows how to keep operations running smoothly even when things get busy.
Hiring Process
Serenity is an Equal Opportunity Employer. Employment is contingent upon the successful completion of a background check and drug screening.
Work location
Work model: On-site
Embassy Suites by Hilton Orlando Downtown, 191, East Pine Street, Central Business District, Orlando, Orange County, Florida, 32801, United States
Orlando, Florida
Key Responsibilities
- check_circleOversee daily operations in a customer-facing, high-volume environment
- check_circleManage staffing, scheduling, and workflow execution to ensure efficiency
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Frequently asked questions about Operations Manager - Hospitality at Serenity Healthcare
What does a Operations Manager - Hospitality at Serenity Healthcare do?expand_more
A Operations Manager - Hospitality at Serenity Healthcare is responsible for the following: Oversee daily operations in a customer-facing, high-volume environment; Manage staffing, scheduling, and workflow execution to ensure efficiency; Lead, coach, and develop team members while driving accountability to performance standards; and Monitor and improve key metrics related to service quality, productivity, and overall experience.
What are the requirements for this Operations Manager - Hospitality role?expand_more
To qualify for the Operations Manager - Hospitality at Serenity Healthcare position, applicants should have: 10+ years of experience in operations, management, or team leadership; Experience leading 30+ employees; Successful completion of background check; and Successful completion of drug screening.
Where is the Operations Manager - Hospitality role at Serenity Healthcare located?expand_more
Operations Manager - Hospitality at Serenity Healthcare is based in Embassy Suites by Hilton Orlando Downtown, 191, East Pine Street, Central Business District, Orlando, Orange County, Florida, 32801, United States. This is a on-site role.
Is this Operations Manager - Hospitality job remote, hybrid, or on-site?expand_more
Serenity Healthcare has listed this Operations Manager - Hospitality role as on-site.