Open Contract Role-Google CX Dialogflow Architect
Not Disclosed•ContractorOn-site
location_on4361, East Bannock Street, Ahwatukee Foothills, Phoenix, Maricopa County, Arizona, 85044, United States
About the Role
We are seeking an experienced Google CX / CCaaS Solution Architect to lead the design, architecture, integration, and optimization of scalable customer experience and intelligent virtual assistant (IVA) solutions for an enterprise BFSI client. In this long-term, onsite role based in Phoenix, AZ, you will serve as the technical anchor for complex contact center modernization initiatives, bridging the gap between business strategy and cloud execution.
You will drive the evolution of conversational AI by designing robust IVR flows, NLU/NLP models, and intent orchestration strategies. Your work will directly impact how the organization handles customer interactions, ensuring seamless omnichannel experiences through the integration of Google Dialogflow CX, Five9, and a resilient Google Cloud Platform (GCP) infrastructure. This position requires a leader who can not only architect secure, high-availability systems but also collaborate effectively with cross-functional teams to deliver successful project outcomes.
Work location
Work model: On-site
4361, East Bannock Street, Ahwatukee Foothills, Phoenix, Maricopa County, Arizona, 85044, United States
Phoenix, Arizona
Key Responsibilities
- check_circleDesign and implement scalable CCaaS and conversational AI solutions using Google Dialogflow CX
- check_circleDevelop conversational IVR flows, NLU/NLP models, and speech-to-text capabilities
- check_circleArchitect secure cloud infrastructure on GCP using GKE, Cloud Run, and Terraform
- check_circleImplement and optimize Five9 contact center solutions including omnichannel routing
- check_circleLead migration and integration efforts involving Five9 APIs and CRM/CTI systems
- check_circleDefine cloud security architecture including IAM, encryption, and compliance strategies
- check_circleCollaborate with cross-functional teams to drive successful project delivery
- check_circleSupport CI/CD automation and release management using GitHub Actions
- check_circleProduce architecture documentation and technical design artifacts
Requirements
- verified8+ years of experience in cloud architecture, contact center solutions, conversational AI, or enterprise integration environments
- verifiedStrong expertise in Google CCAI, Dialogflow CX, and conversational AI architectures
- verifiedHands-on experience with Five9 CCaaS platform
- verifiedDeep understanding of IVR, NLP/NLU, chatbot/voicebot design, and workflow orchestration
- verifiedStrong experience with GCP services including GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery
- verifiedExpertise in REST APIs, webhook integrations, SIP/WebRTC, CRM/CTI integrations
- verifiedStrong knowledge of cloud security, OAuth, encryption, IAM, RBAC, PCI/HIPAA compliance
- verifiedExperience with Agile methodologies, CI/CD pipelines, DevOps automation
- verifiedExperience leading enterprise-scale CCaaS modernization and migration initiatives
- verifiedExposure to Terraform and Infrastructure as Code practices
- verifiedExperience with GitHub Actions and automated deployment pipelines
Nice to Have
Experience leading enterprise-scale CCaaS modernization and migration initiatives. Exposure to Terraform and Infrastructure as Code practices. Experience with GitHub Actions and automated deployment pipelines. Strong troubleshooting and performance optimization capabilities.
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Frequently asked questions about Open Contract Role-Google CX Dialogflow Architect at SysMind
What does a Open Contract Role-Google CX Dialogflow Architect at SysMind do?expand_more
A Open Contract Role-Google CX Dialogflow Architect at SysMind is responsible for the following: Design and implement scalable CCaaS and conversational AI solutions using Google Dialogflow CX; Develop conversational IVR flows, NLU/NLP models, and speech-to-text capabilities; Architect secure cloud infrastructure on GCP using GKE, Cloud Run, and Terraform; and Implement and optimize Five9 contact center solutions including omnichannel routing.
What are the requirements for this Open Contract Role-Google CX Dialogflow Architect role?expand_more
SysMind is looking for candidates who meet the following requirements: 8+ years of experience in cloud architecture, contact center solutions, conversational AI, or enterprise integration environments; Strong expertise in Google CCAI, Dialogflow CX, and conversational AI architectures; Hands-on experience with Five9 CCaaS platform; Deep understanding of IVR, NLP/NLU, chatbot/voicebot design, and workflow orchestration; Strong experience with GCP services including GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery; and Expertise in REST APIs, webhook integrations, SIP/WebRTC, CRM/CTI integrations.
Where is the Open Contract Role-Google CX Dialogflow Architect role at SysMind located?expand_more
Open Contract Role-Google CX Dialogflow Architect at SysMind is based in 4361, East Bannock Street, Ahwatukee Foothills, Phoenix, Maricopa County, Arizona, 85044, United States. This is a on-site role.
Is this Open Contract Role-Google CX Dialogflow Architect job remote, hybrid, or on-site?expand_more
SysMind has listed this Open Contract Role-Google CX Dialogflow Architect role as on-site.
How much experience is required for this Open Contract Role-Google CX Dialogflow Architect role?expand_more
Open Contract Role-Google CX Dialogflow Architect at SysMind typically requires 8+ years of relevant experience at the lead level.
What skills do you need for the Open Contract Role-Google CX Dialogflow Architect role at SysMind?expand_more
Key skills for Open Contract Role-Google CX Dialogflow Architect at SysMind include Google Cloud Contact Center Ai; Dialogflow CX; Five9; Gke; Cloud Run; Cloud Functions; Pub/sub; and Apigee.
What category does the Open Contract Role-Google CX Dialogflow Architect role belong to?expand_more
Open Contract Role-Google CX Dialogflow Architect at SysMind is part of the it job category on Recrutus.