Kore.ai Developer & GCP AI Engineer & Deployment Engineer (Java) & ServiceNow CMDB Governance (4)

AI Engineer

Location: Charlotte, NC

We are seeking a seasoned AI Engineer to drive the evolution of our enterprise AI infrastructure. This role is critical for bridging the gap between advanced model capabilities and secure, scalable production environments. You will focus on building robust RAG systems and orchestrating complex AI agents, ensuring they integrate seamlessly with our internal tools and external customer needs.

The day-to-day involves designing component-based architectures using the Model Context Protocol (MCP) to standardize AI interactions. You will work within a collaborative environment to translate business requirements into technical solutions, requiring strong communication skills to align with product, design, and engineering teams. Your expertise will directly impact how we deliver capabilities in SaaS and federated environments, ensuring high security, logging, and infrastructure automation standards are met.

Kore.ai Developer

Location: Remote

Join our team to specialize in the development of conversational AI solutions on the Kore.ai XO Platform. This role is designed for an expert who can navigate the complexities of bot orchestration and lifecycle management while maintaining a deep understanding of NLP concepts. You will be the technical bridge between advanced conversational logic and real-world business applications, ensuring bots effectively handle intents, entities, and sentiment analysis.

In this position, you will leverage your programming skills in Python and Java to build robust integrations via REST/SOAP APIs. The role demands a high level of focus and attention to detail as you relate industry knowledge to customer needs, dissolving concerns and delivering seamless user experiences. Whether working with cloud environments or integrating with contact center systems, you will play a key role in enhancing our conversational AI capabilities.

GCP AI Engineer

Location: Irving, TX / Charlotte, NC

We are looking for a GCP AI Engineer to lead the integration of Large Language Models (LLMs) and autonomous agents into our core products. This position is pivotal for enhancing functionality and user experience through cutting-edge Generative AI. You will be responsible for designing and deploying AI agents capable of reasoning and planning, utilizing the Google Ecosystem including Vertex AI and Gemini APIs.

Your work will involve implementing the Model Context Protocol (MCP) to securely connect AI models to diverse data sources and tools. You will collaborate closely with product managers and data scientists to translate complex business requirements into scalable technical solutions. The role offers the opportunity to leverage AI for automated code generation and optimization, working within a culture that values innovation, clean code, and cross-functional teamwork.

Deployment Engineer (Java)

Location: Atlanta, GA (Hybrid)

This role is specifically tailored for a Java Developer with a strong background in the sports and entertainment industry. You will be instrumental in managing and deploying digital signage and DOOH platforms, ensuring the reliability of critical systems like OEG and Darktonics scoreboards. The position requires a unique blend of software engineering and operational support skills, with a focus on diagnosing and troubleshooting web applications in a high-stakes environment.

You will work with sports data and game feeds, applying your expertise in video technologies, codecs, and streaming to support set-top box devices. Beyond technical execution, you will serve as a key point of contact for internal and external customers, utilizing your industry knowledge to address concerns and maintain high service standards. This role is ideal for someone who thrives in a dynamic, hybrid environment and is passionate about the intersection of technology and live entertainment.

ServiceNow CMDB Governance Lead

Location: Tarrytown, NY

We are seeking a ServiceNow CMDB Governance Lead to oversee the integrity and governance of our Configuration Management Database. This role is essential for maintaining compliance and data health in regulated industries, ensuring our ITSM and ITOM processes align with strict governance standards. You will drive the strategy for data normalization, reconciliation, and health KPI reporting, serving as a trusted advisor to stakeholders across the organization.

In this capacity, you will manage complex integration patterns between the CMDB and external systems, leveraging automation to streamline operations. The role requires excellent communication and stakeholder management skills to navigate the complexities of compliance reporting in finance or healthcare sectors. You will be responsible for fostering a culture of data accuracy and operational excellence, ensuring our infrastructure supports the organization's strategic goals.