Onsite Hospitality Manager
Not Disclosed•Full-TimeOn-site
location_onHilton Garden Inn Salt Lake City Downtown, 250, 600 South, Central Ninth, Salt Lake City, Salt Lake County, Utah, 84101, United States
About Landing
Since 2019, Landing has built the largest flexible living network in the country, spanning 35+ markets and thousands of apartments. We operate with a unique model: no deposits and no hassle. As a fast-growing company operating in the real world, our environment is dynamic; priorities shift quickly, and no two days look the same.
About the Role
This is a property ownership role based onsite in Salt Lake City, UT. You will manage at least 30 units, serving as the primary point of contact for member experience, property relationships, housekeeping vendors, maintenance, and unit quality. Your day-to-day involves overseeing reservations across Landing's platform and OTA partners like Airbnb and Booking.com, resolving member issues across multiple channels, and reporting on property performance.
Living onsite places you at the center of the action, allowing you to respond immediately to issues and build genuine, in-person relationships with guests and property partners. This role is designed for individuals who thrive in high-velocity environments, make decisions with incomplete information while prioritizing customer experience, and build systems while simultaneously using them. If you have experience in hotel operations, short-term rental portfolios, or high-volume hospitality, you will recognize the unique challenges and opportunities of this position.
Hiring Process
- Application: Submit your resume and cover letter.
- Screening: A 30-minute introductory call to discuss your background and the role.
- Interview: A deeper dive into your operational experience and problem-solving approach.
- Offer: Final discussion and offer details.
Equal Opportunity
Landing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, military service, or any other status protected by applicable federal, state, or local law.
Work location
Work model: On-site
Hilton Garden Inn Salt Lake City Downtown, 250, 600 South, Central Ninth, Salt Lake City, Salt Lake County, Utah, 84101, United States
Salt Lake City, Utah
Key Responsibilities
- check_circleManage reservations across direct and OTA channels including Airbnb and Booking.com
- check_circleOversee member experience from booking through checkout and resolve inquiries
- check_circleCoordinate property relationships with housekeeping and maintenance vendors
- check_circleMonitor market KPIs such as NPS, CSAT, cleaning quality, and growth
- check_circleCoordinate reservation logistics and maintenance escalations with property teams
- check_circleOversee unit onboarding, installation, deinstallation, and launch processes
Requirements
- verifiedRequires living and working on-site at the property
- verifiedBackground in hotel operations, short-term rental management, vacation rental portfolio management, or high-volume hospitality
- verifiedExperience running a market, property, or operation with real autonomy
- verifiedFlexibility to work evenings, weekends, and holidays
Benefits & Perks
check_circle401(k) plan with access to ImmediatePaycheck_circleGenerous paid time off policy to support work-life balancecheck_circle$750 USD annually in Landing Stays travel perkcheck_circleStock OptionsHousing provided as part of compensation
Similar Job Opportunities
Frequently asked questions about Onsite Hospitality Manager at Landing
What does a Onsite Hospitality Manager at Landing do?expand_more
Day-to-day, the Onsite Hospitality Manager at Landing will manage reservations across direct and ota channels including airbnb and booking.com; oversee member experience from booking through checkout and resolve inquiries; coordinate property relationships with housekeeping and maintenance vendors; and monitor market kpis such as nps, csat, cleaning quality, and growth.
What are the requirements for this Onsite Hospitality Manager role?expand_more
Landing is looking for candidates who meet the following requirements: Requires living and working on-site at the property; Background in hotel operations, short-term rental management, vacation rental portfolio management, or high-volume hospitality; Experience running a market, property, or operation with real autonomy; and Flexibility to work evenings, weekends, and holidays.
Where is the Onsite Hospitality Manager role at Landing located?expand_more
Onsite Hospitality Manager at Landing is based in Hilton Garden Inn Salt Lake City Downtown, 250, 600 South, Central Ninth, Salt Lake City, Salt Lake County, Utah, 84101, United States. This is a on-site role.
Is this Onsite Hospitality Manager job remote, hybrid, or on-site?expand_more
Landing has listed this Onsite Hospitality Manager role as on-site.
How much experience is required for this Onsite Hospitality Manager role?expand_more
Candidates for Onsite Hospitality Manager at Landing should have mid level.
What skills do you need for the Onsite Hospitality Manager role at Landing?expand_more
Key skills for Onsite Hospitality Manager at Landing include Hotel Operations; Short-Term Rental Management; Vacation Rental Portfolio Management; Hospitality; Reservation Management; Airbnb; and Booking.com.
What category does the Onsite Hospitality Manager role belong to?expand_more
Onsite Hospitality Manager at Landing is part of the customer services job category on Recrutus.