MSS Associate Member Services Representative
Not Disclosed•Full-TimeOn-site
location_on45, Asheland Avenue, South Slope, Asheville, Buncombe County, North Carolina, 28801, United States
About the Team
Join a team driven by the credit union philosophy of "People Helping People." As part of the Member Services team, you will be the voice of the Credit Union, dedicated to building trust and confidence with our members through exceptional service.
About the Role
The MSS Associate Member Services Representative is an entry-level position designed to perform routine member service through telephone and digital delivery channels. You will be responsible for providing exemplary support by responding to inquiries regarding account services, new deposit account origination, card services, and digital channel assistance.
In this role, you will actively participate in direct service to the membership, ensuring a positive attitude and professional demeanor at all times. You will work closely with a mentor and the MSS coaching team to strengthen your proficiency in member service delivery. As you develop a strong understanding of the organization's goals and philosophy, you will be expected to make recommendations consistent with those objectives.
You will also gain knowledge of basic Financial Advisory and Real Estate Services, including insurance, retirement planning, investment services, trust, and mortgage services, allowing you to provide quality referrals to members. Success in this role requires maintaining a current and comprehensive knowledge of credit union products and services to educate members effectively.
Hiring Process
Candidates selected for this position will attend "Excel and Elevate" (E&E), our comprehensive New Employee Training program. A condition of employment includes completing the Credit Union's Core Module Program within 12 months of the hire date. You will also participate in ongoing training and continuing education to maintain high standards in soft skills and call quality.
Equal Opportunity
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Work Environment
This role is based in an office setting with physical proximity to other employees and members. The environment includes background noise from colleagues, printers, telephones, and coin machines. The position requires a substantial amount of sitting, along with the ability to use hands and fingers for keyboard entry, telephone keypad operation, and lifting 10-15 pounds.
Work location
Work model: On-site
Similar Job Opportunities
Skills, education and keywords
Skills: Excel, Elevate, Cxone, Financial Advisory, Real Estate Services, Insurance, Retirement Planning, Investment Services, Trust, Mortgage Services.
Education: High school diploma or GED equivalent required; Bachelor's degree preferred; Associate of Arts or Associate of Science degree via NC-CTP preferred.
Frequently asked questions about MSS Associate Member Services Representative at State CS Employees Federal Credit Union
What does a MSS Associate Member Services Representative at State CS Employees Federal Credit Union do?expand_more
In this MSS Associate Member Services Representative at State CS Employees Federal Credit Union role, you will respond to member inquiries via telephone and digital channels; assist with new deposit account origination and card services; educate members on credit union products and services; and provide quality referrals for financial advisory and real estate services.
What are the requirements for this MSS Associate Member Services Representative role?expand_more
To qualify for the MSS Associate Member Services Representative at State CS Employees Federal Credit Union position, applicants should have: High school diploma or GED equivalent; Bachelor's degree preferred; CCUE Certification preferred; Associate of Arts or Associate of Science degree via NC-CTP preferred; No experience required; and Must complete Credit Unions Core Module Program within 12 months of hire date.