Mobile Service Field Specialist
Not Disclosed•Full-TimeOn-site
location_on1938, West 80th Street, West Eighties, Detroit-Shoreway, Detroit - Shoreway, Cleveland, Cuyahoga County, Ohio, 44102, United States
About the Role
Are you a high-energy leader who thrives on creating change? We are looking for a passionate individual to lead our Mobile Service program. This is not a traditional automotive role. You are a consultant, a sales coach, and a hands-on trainer rolled into one.
You will be responsible for working with dealership owners to embrace the future of automotive service, coaching their management teams on profitability, and getting "hands-on" in our mobile units to show technicians how it's done. If you have a passion for customer experience, consultative sales, or retail leadership, and you aren't afraid to get your hands dirty, we want you.
Your day will be split between three core pillars: consulting with Dealer Principals and Service Managers to sell the vision and build profitable business models; implementing new processes and analyzing KPIs to fix "broken" dealership workflows; and stepping into the Mobile Unit to demonstrate procedures and train technicians in the field.
Our Culture
We value a team that is not afraid to get their hands dirty. We are looking for individuals who combine technical expertise with the ability to build rapport, practice active listening, and conduct professional, high-integrity sales training to improve the customer experience.
Work location
Work model: On-site
1938, West 80th Street, West Eighties, Detroit-Shoreway, Detroit - Shoreway, Cleveland, Cuyahoga County, Ohio, 44102, United States
Cleveland, Ohio
Key Responsibilities
- check_circleAssist dealerships with recruiting and retaining mobile service technicians and coordinators
- check_circleConsult with dealership owners and managers to build profitable business models and sell the mobile service vision
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Frequently asked questions about Mobile Service Field Specialist at MSX International
What does a Mobile Service Field Specialist at MSX International do?expand_more
A Mobile Service Field Specialist at MSX International is responsible for the following: Assist dealerships with recruiting and retaining mobile service technicians and coordinators; Consult with dealership owners and managers to build profitable business models and sell the mobile service vision; Deliver sales training on rapport building, active listening, and inspection-based sales to increase revenue; and Monitor dealership KPIs and provide root cause analysis to improve performance and achieve sales targets.
Where is the Mobile Service Field Specialist role at MSX International located?expand_more
Mobile Service Field Specialist at MSX International is based in 1938, West 80th Street, West Eighties, Detroit-Shoreway, Detroit - Shoreway, Cleveland, Cuyahoga County, Ohio, 44102, United States. This is a on-site role.
Is this Mobile Service Field Specialist job remote, hybrid, or on-site?expand_more
MSX International has listed this Mobile Service Field Specialist role as on-site.
How much experience is required for this Mobile Service Field Specialist role?expand_more
Candidates for Mobile Service Field Specialist at MSX International should have mid level.